AnyDesk Logo Award Winner Product Badge
AnyDesk Logo Award Winner Product Badge
AnyDesk

AnyDesk

Composite Score
9.0 /10
CX Score
9.3 /10
Category
AnyDesk
9.0 /10

What is AnyDesk?

AnyDesk is remote access software that helps you to improve efficiency by optimising your workflows.AnyDesk’s high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.

Company Details


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Awards & Recognition

AnyDesk won the following awards in the Remote Support category

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AnyDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AnyDesk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
95%
Conflict Resolution:
96%
Strategy & Innovation:
96%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AnyDesk?

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0% Negative
2% Neutral
98% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Client's Interest First

Feature Ratings

Average 84

Remote Control

88

Remote Support

87

Real User Monitoring

85

Discovery

83

Web & Desktop Conferencing

81

Attended and Unattended Remote Access

81

Role-Based Access Controls

81

Augmented Reality Remote Assistance

80

Audit Management

79

Intelligence Reports

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Quality of Features

83

Ease of Data Integration

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Vendor Support

80

Availability and Quality of Training

80

AnyDesk Reviews

Robert S.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Anydesk is quick to connect to any device

Likeliness to Recommend

9 /10

What differentiates AnyDesk from other similar products?

You can use this software to gain access to your client's or remote user's desk and have face-to-face discussions while simultaneously displaying the service in question on the client's screen.

What is your favorite aspect of this product?

With AnyDesk, we can access the computers and other gadgets on our network from anywhere, regardless of whether or not the user is at their desk at the time.We've found it to be an excellent tool for facilitating communication and cooperation among both in-house employees and distant workers.

What do you dislike most about this product?

The program serves my needs perfectly. It's quick and practical, which is great. The internet connection could be at blame for the occasional lag. It is possible for someone to duplicate the information on your device without you knowing it.

What recommendations would you give to someone considering this product?

Anydesk's intuitive design and functionality have won me over. Simple and fast device pairing. In the event that I encounter technical difficulties with my gadget, I may easily get in touch with a friend who is proficient in the use of computers.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Acts with Integrity

Jalin M.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Anydesk is a fantastic remote collaboration tool

Likeliness to Recommend

9 /10

What differentiates AnyDesk from other similar products?

AnyDesk's native installation, remote management, file transfer, chat, and personal account registration are all compatible with every known device. I enjoy that AnyDesk finds my local area network without my having to manually enter the names of users, and that I can easily switch between computers in the office.

What is your favorite aspect of this product?

All of the company's devices, as well as mine, are connected to the network via AnyDesk, so I can quickly diagnose and fix any problems that arise. Each of my devices has been successfully added to my account and I am able to login from the comfort of my own home via a secure VPN or the Internet.

What do you dislike most about this product?

Improved usability of the unrestricted access is possible. Creating a password and enabling unrestricted access currently requires a significant amount of clicking around. It may use a little updating.

What recommendations would you give to someone considering this product?

The capacity to do remote work or provide remote support using such a lightweight and user-friendly program. It has enhanced production by multiple orders of magnitude and cut down on labor costs significantly. Providing assistance to team members through the use of user-friendly, straightforward software. Setting up AnyDesk on all the computers I need to access remotely is quick and efficient.

Pros

  • Reliable
  • Efficient Service
  • Friendly Negotiation
  • Helps Innovate

Ethan K.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

AnyDesk allows remote access from anywhere

Likeliness to Recommend

9 /10

What differentiates AnyDesk from other similar products?

Connections that are seamless and productive. Its minimal latency and straightforward interface make it accessible to users of all skill levels. Thanks to its robust safety measures and platform independence, AnyDesk is a fantastic option for remote work and access.

What is your favorite aspect of this product?

AnyDesk is a convenient and adaptable remote access software for PCs and mobile devices. Remote access is fast and dependable, and the UI is straightforward, making it easy for anyone to get started. Its primary uses are for remote server and computer management and security.

What do you dislike most about this product?

My main complaint about AnyDesk is the quality of the company's customer care; I've had difficulties reaching them on occasion, and they haven't always provided me with the most helpful solutions.

What recommendations would you give to someone considering this product?

Our ticketing system and remote help to clients and coworkers have fundamentally transformed the game. We've been using AnyDesk for a while now, and it does its job so well that we haven't even contemplated replacing it.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Saves Time

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