Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.3 /10

226 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 93%
Conflict Resolution:: 94%
Strategy & Innovation:: 95%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Recurring Payments

Security

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Haradhan D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Amazon pay is best & complete payment solution

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon pay is working very well than others it's fast reliable and secure so all those points differentiate Amazon Pay from other similar products. Also, amazon pay provides sometimes amazing cashback offer that's why the customer always choosing amazon pay for their prefer payment app. Also amazon pay UPI payment option is totally free for merchants.

What is your favorite aspect of this product?

The best thing about Amazon pay is, it provides us all options to fulfill our needs in one place. Like you can pay your company bills, book buses for your employees, order food and every other thing which we need. The second best thing about Amazon Pay is it gives you much more amount of cashback and discounts on transactions so you can save a lot of money. Amazon pay also provides you the Amazon Prime Membership program which has various benefits like free amazon prime music, amazon prime video offers, and discounts that we can provide to our employees.

What do you dislike most about this product?

For me, the Design and layout of Amazon pay is something that needs to make better and the 2nd thing I disliked about Amazon pay is its internet consumption is very high. Amazon pays not working properly on an unstable internet connection. One more thing that needs to improve is the user interface and the time to load the screen.

What recommendations would you give to someone considering this product?

Amazon pay a great platform to participate, you will save a lot of time as well as money by using Amazon pay. So I always recommended amazon pay to all who love online transactions.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Alan H.

Role: C-Level
Industry: Other
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2021

Intuitive and organized Payment Portal

Likeliness to Recommend

8 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay offers direct connection to Amazon services, such as Mechanic Turk, and Banks saved to a consumer's Amazon Account.

What is your favorite aspect of this product?

I like how you can link your Bank, and have your Amazon Pay funds transferred to or from your bank in a matter of less than a few days.

What do you dislike most about this product?

Sometimes, the funds can take a while to appear in your account, however, this usually isn't more than 2 or 3 days.

What recommendations would you give to someone considering this product?

I would recommend setting up all your documents before opening your account. It took me a while to open, because I didn't have a Driver's License, so I had to go through customer service for alternative verification. In the end, I was able to use my State ID, the customer service was good. Thank You.

Pros

Trustworthy
Efficient Service
Effective Service
Inspires Innovation

Jash G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

BEST PAYMENT MODULE FOR E COMMERCE

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Like we can use the amazon pay later facility for selected users into which you can get the product and the payment done after 30 days or in EMI form. this differentiates amazon pay from the other products.

What is your favorite aspect of this product?

My Favorite aspect of this this pay later and the cashback facility and this is an all in one platform where we can pay the bills also and can done our shopping.

What do you dislike most about this product?

Major dislike it's signup process, it is very much long.

What recommendations would you give to someone considering this product?

Please make the signup process for you user simpler, this will attract more users and its good for marketing

Pros

Continually Improving Product
Trustworthy
Unique Features
Saves Time

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Recurring Payments The ability to schedule payments at a cadence

Security Built-in security to protect payment information to prevent fraud and hacking

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Haradhan D.

Amazon pay is best & complete payment solution

Likeliness to Recommend

Pros

Alan H.

Intuitive and organized Payment Portal

Likeliness to Recommend

Pros

Jash G.

BEST PAYMENT MODULE FOR E COMMERCE

Likeliness to Recommend

Pros

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BlueSnap

GoCardless

Paypal Braintree

1
Since last award

Feature Ratings

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Recurring Payments

Security

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization