Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.4 /10

202 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative

1% Neutral

98% Positive

Pros

Security Protects
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

Digital Wallet Integration

Security

E-Commerce Integration

Recurring Payments

Credit Card Processing

Customer Support

POS Verification

POS Integration

Multi Currency

Reporting Analytics

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Alok M.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Amazon Pay : Your anywhere wallet

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Easy checkout for customers with Amazon accounts. Supports global customers and currencies.

What is your favorite aspect of this product?

No setup or monthly fees; pay only per transaction.

What do you dislike most about this product?

Reserve policy delays payouts, especially for newer accounts. No in-person payment support.

What recommendations would you give to someone considering this product?

With Amazon Pay, you can enjoy the convenience and security of Amazon wherever you shop. Amazon Pay offers a simple way to check out from your favorite online stores, and manage your payment methods on Amazon.com.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Nimish G.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Very easy to integrate and user friendly

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Ease of integration, quick customer support, stability of the product, are few important factors that differentiates AmazonPay from the competitors.

What is your favorite aspect of this product?

Customer Support is extremely quick.

What do you dislike most about this product?

It doesn't seem to have a wider merchant reach / partnerships.

What recommendations would you give to someone considering this product?

A must consider payment platform

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alenandro S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

To safeguard payment data.

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay accepts a variety of payment options, including credit and debit cards, as well as the available balance in your Amazon account. This provides the freedom to select the payment option that best suits your needs.

What is your favorite aspect of this product?

Like Amazon Pay, you can use your Amazon account payment information to make purchases on a variety of partner websites and apps. You may complete your orders quickly without having to manually enter payment and delivery information, expediting the entire process.

What do you dislike most about this product?

Amazon Pay does not charge monthly or setup fees, but it does charge transaction fees for every purchase made through the program. These fees may be greater than payment processing rates given by competing firms, impacting merchant costs.

What recommendations would you give to someone considering this product?

I advocate using Amazon Pay to return purchases and receive reimbursements in accordance with participating merchants' return policies. You can also contact Amazon customer service if you have any concerns with your purchases.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Amazon Pay Ratings

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Recurring Payments The ability to schedule payments at a cadence

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Verification Support cardholder verification methods for POS transactions

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Multi Currency Allows users to process payments in multiple currencies

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Alok M.

Amazon Pay : Your anywhere wallet

Likeliness to Recommend

Pros

Nimish G.

Very easy to integrate and user friendly

Likeliness to Recommend

Pros

Alenandro S.

To safeguard payment data.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Mobile Payments

Digital Wallet Integration

Security

E-Commerce Integration

Recurring Payments

Credit Card Processing

Customer Support

POS Verification

POS Integration

Multi Currency

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization