Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.4 /10

202 Reviews Write a Review

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What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative

1% Neutral

98% Positive

Pros

Security Protects
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

Digital Wallet Integration

Security

E-Commerce Integration

Recurring Payments

Credit Card Processing

Customer Support

POS Verification

POS Integration

Multi Currency

Reporting Analytics

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Elisabeth C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

The finest and most secured online payment method

Likeliness to Recommend

8 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay is just a fantastic online payment system. This involves transferring and receiving funds. There is the possibility of inviting others and earning money. Amazon Pay supports cellphone recharge and bank card invoicing, as well as internet, telephone, educational fees, gas, electricity, cable TV, and just a variety of other bill payments. It reduces the risk associated in processing payments. This also increases security.

What is your favorite aspect of this product?

My colleagues and I are using Amazon Pay to make payments when we obtain cash back incentives. It is simple to utilize on a cellphone and can complete all transactions in a really short period of time, saving time. Amazon Pay has been one of the safest online payment methods. Receipts can also be obtained.

What do you dislike most about this product?

Amazon Pay Balance can't be transferred straightforward to bank account. This is the only issues I had. Overall, this is an excellent platform.

What recommendations would you give to someone considering this product?

Amazon Pay seems to be a really simple platform for anybody conducting online payments.

Pros

Trustworthy
Efficient Service
Saves Time
Respectful

Miraj M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

"Shopping is easy"

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Its is directly connected to amazon app as well so that makes your shopping on amazon way more easy you don't have enter your credit card credentials you just have to add money in the wallet and then on one click just make the payment and have delightful e-shopping experience.

What is your favorite aspect of this product?

Directly the bank is link to the pay wallet you get offers as well when you use the amazon pay wallet that's one handy thing because other money transfer or upi apps don't have that option of shopping and if they have also its not as good as amazon pay.

What do you dislike most about this product?

There is nothing much to dislike about the product its user friendly ao far its good

What recommendations would you give to someone considering this product?

If someone who regularly shops from amazon e-commerce must use the amazon pay wallet rather than their credit or debit card as they will be able to access it on one go instead of waiting for an otp or entering the cvv number on one click they can do shopping.

Pros

Reliable
Efficient Service
Saves Time
Effective Service

Cons

Vendor's Interest First
Under Delivered

Krishna Kumar K.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon pay gives cashback in every transaction and it is quite fast from the other similar products

What is your favorite aspect of this product?

Fast and secure transaction and it has very simpler UI that is very easy to understand also it provides better customer support

What do you dislike most about this product?

We can’t add Amazon pay wallet money to the bank account and also we can’t make gift card from it

What recommendations would you give to someone considering this product?

Amazon is well suited for transferring money and valued services. Amazon assures a very fast and time saving experience. Many clients appreciate the service,

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Amazon Pay Ratings

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Recurring Payments The ability to schedule payments at a cadence

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Verification Support cardholder verification methods for POS transactions

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Multi Currency Allows users to process payments in multiple currencies

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Elisabeth C.

The finest and most secured online payment method

Likeliness to Recommend

Pros

Miraj M.

"Shopping is easy"

Likeliness to Recommend

Pros

Cons

Krishna Kumar K.

Likeliness to Recommend

Pros

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BlueSnap

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1
Since last award

Feature Ratings

Mobile Payments

Digital Wallet Integration

Security

E-Commerce Integration

Recurring Payments

Credit Card Processing

Customer Support

POS Verification

POS Integration

Multi Currency

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization