Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.3 /10

228 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 94%
Strategy & Innovation:: 95%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Simon K.

Role: Information Technology
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Seamless transactions and reporting is really simple.

What is your favorite aspect of this product?

The integrations with this product are endless and help build trust with customers.

What do you dislike most about this product?

Nothing bad to report.

What recommendations would you give to someone considering this product?

It's been great for me worth a try!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Dev Jyoti ..

Role: Student Academic
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic product, easy to use, highly recommended

Likeliness to Recommend

8 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay differentiates itself through tight integration with the Amazon ecosystem, offering users the convenience of using their Amazon account for transactions on external websites. The trusted brand, mobile-friendly design, Alexa integration, buyer protection, global reach, and support for subscription payments further contribute to its unique features in the online payment landscape.

What is your favorite aspect of this product?

If we were to imagine a hypothetical customer expressing a personal preference, they might appreciate the ease of use and familiarity that Amazon Pay brings to their online shopping experience. The convenience of using the same account for purchases across various websites, coupled with the reassurance of buyer protection, could be seen as a time-saving and secure way to shop online.

What do you dislike most about this product?

Some users have expressed concerns about the exclusivity tied to using their Amazon account for transactions with Amazon Pay. They may wish for more diverse payment options and occasionally cite potential integration challenges with certain platforms. Additionally, transaction fees are a common point of contention for both users and businesses.

What recommendations would you give to someone considering this product?

Consider Amazon Pay if you value the convenience of using your Amazon account for transactions and appreciate the brand's familiarity. Prioritize evaluating integration compatibility with your preferred platforms, understanding transaction fees, and exploring buyer protection features. Stay informed about updates and consider user reviews to make an informed decision based on your individual preferences and needs.

Pros

Trustworthy
Client Friendly Policies
Helps Innovate
Continually Improving Product

Praveen B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to Use and integrate with ecommerce platforms

Likeliness to Recommend

8 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay is a product by Amazon which is known for its excellent customer service.

What is your favorite aspect of this product?

Quick payments via multiple platforms

What do you dislike most about this product?

Multi-currency options

What recommendations would you give to someone considering this product?

Its good for payments on e-commerce platforms

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Simon K.

Fantastic product

Likeliness to Recommend

Pros

Dev Jyoti ..

Fantastic product, easy to use, highly recommended

Likeliness to Recommend

Pros

Praveen B.

Easy to Use and integrate with ecommerce platforms

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Mobile Payments

E-Commerce Integration

Digital Wallet Integration

Security

Recurring Payments

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization