Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
94%
Strategy & Innovation:
96%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

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2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Inspires Innovation

Feature Ratings

Average 86

Mobile Payments

91

Digital Wallet Integration

89

E-Commerce Integration

89

Recurring Payments

88

Security

88

POS Verification

87

Credit Card Processing

86

Customer Support

86

Multi Currency

86

POS Integration

85

Reporting Analytics

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

86

Ease of IT Administration

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

84

Ease of Customization

83

Amazon Pay Reviews

Alenandro S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

To safeguard payment data.

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay accepts a variety of payment options, including credit and debit cards, as well as the available balance in your Amazon account. This provides the freedom to select the payment option that best suits your needs.

What is your favorite aspect of this product?

Like Amazon Pay, you can use your Amazon account payment information to make purchases on a variety of partner websites and apps. You may complete your orders quickly without having to manually enter payment and delivery information, expediting the entire process.

What do you dislike most about this product?

Amazon Pay does not charge monthly or setup fees, but it does charge transaction fees for every purchase made through the program. These fees may be greater than payment processing rates given by competing firms, impacting merchant costs.

What recommendations would you give to someone considering this product?

I advocate using Amazon Pay to return purchases and receive reimbursements in accordance with participating merchants' return policies. You can also contact Amazon customer service if you have any concerns with your purchases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saransh C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2024

Efficient and user-friendly product

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay distinguishes itself by offering robust security measures, ensuring transactions are safe and reliable for both businesses and customers. Additionally, its seamless integration enhances the overall shopping experience, attracting and retaining prospective clients through a streamlined payment process.

What is your favorite aspect of this product?

My favorite aspect of this product is its versatility and scalability. I appreciate how it enables businesses of all sizes to maximize their sales potential without worrying about payment limits. Moreover, the ability to collaborate closely with suppliers, partners, and other companies fosters a sense of community and opens up opportunities for growth and innovation.

What do you dislike most about this product?

There isn't anything I particularly dislike about this product. Its seamless functionality ensures a smooth experience, and the ease of accessing funds promptly is especially commendable.

What recommendations would you give to someone considering this product?

I highly recommend considering this product to enhance sales opportunities. Its diverse range of payment options, including financing and installment plans, can significantly broaden your customer base and boost revenue.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Gangaraboina Lalit K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use , fantastic product

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay distinguishes itself from other similar products in several ways: 1. Integration with Amazon 2. Frictionless Checkout 3. Trusted Security

What is your favorite aspect of this product?

I can highlight aspects of Amazon Pay that users and businesses often find appealing: One of the most compelling aspects of Amazon Pay is its seamless integration with the Amazon ecosystem. For users who are already familiar with Amazon's interface and have their payment information stored securely with Amazon, using Amazon Pay on other websites feels familiar and convenient. This integration can streamline the checkout process and enhance the overall shopping experience.

What do you dislike most about this product?

it's worth noting that some users and businesses may have criticisms or areas for improvement regarding Amazon Pay. Here are a few potential drawbacks that some people might point out: 1. High Transaction Fees 2. Limited Customization 3., Dependency on Amazon

What recommendations would you give to someone considering this product?

If you're considering using Amazon Pay for your business or as a consumer, here are some recommendations to help you make an informed decision: 1. Evaluate Transaction Costs 2. Consider Customer Base

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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