Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.4 /10

222 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 94%
Strategy & Innovation:: 96%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative

1% Neutral

97% Positive

Pros

Security Protects
Reliable
Helps Innovate
Inspires Innovation

Feature Ratings

Average 86

Mobile Payments

Digital Wallet Integration

E-Commerce Integration

Recurring Payments

Security

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Abhishek A.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A all in one solution, a wallet, a payment gateway

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay offers a lot of payment options with multiple currencies support and also it doesn't even requires to enter CVV for some popular card brands which makes payments more seamless process.

What is your favorite aspect of this product?

I have been using amazon pay as both customer and vendor. As customer, I can use amazon pay for multiple factors such as paying bills, doing movie tickets, travel booking, and much more. It also has the option to add money to wallet and use it for various purposes. I like these services on the amazon pay platform which makes life easier from a customer point of view. As a vendor, I have integrated Amazon pay with razorpay where people get the option to pay using their Amazon pay wallet in the razorpay integration and this helps them to get additional payment option apart from traditional payment methods such as credit and debit cards.

What do you dislike most about this product?

I also use amazon pay as vendor to accept payments from clients. Sometimes they complains that they can't use few credit cards issued in USA under vanilla card segment. This can be corrected.

What recommendations would you give to someone considering this product?

I would definitely recommend amazon pay to other people as well because of it's popularity and also because of the ease in making hassle free payments.

Pros

Enables Productivity
Trustworthy
Over Delivered
Friendly Negotiation

CA Siddhant B.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great payment platform

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Easy to implement

What is your favorite aspect of this product?

Acceptability of the software among people

What do you dislike most about this product?

Amazon wallet balance can’t be transferred to bank

What recommendations would you give to someone considering this product?

Highly recommended

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Slower Product Innovation

Unnati c.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Fabulous Product with lot of features

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

We've integrated amazon pay with woocommerce which is a order creation software and which makes its integration and implementation easy.

What is your favorite aspect of this product?

As amazon pay is known worldwide which accepts payments in many of the websites and lot of ecommerce platforms.

What do you dislike most about this product?

The amazon pay balance which cannot be transferred to any of the contacts in currency form there should be some of the alternate given to the users.

What recommendations would you give to someone considering this product?

As I've mentioned amazon pay gives the lot of options and its easy to integrate with any of the ecommerce platforms.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Amazon Pay Ratings

92 Likeliness to Recommend

98 Plan to Renew

1 Since last award

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Recurring Payments The ability to schedule payments at a cadence

Security Built-in security to protect payment information to prevent fraud and hacking

POS Verification Support cardholder verification methods for POS transactions

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Multi Currency Allows users to process payments in multiple currencies

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Abhishek A.

A all in one solution, a wallet, a payment gateway

Likeliness to Recommend

Pros

CA Siddhant B.

Great payment platform

Likeliness to Recommend

Pros

Cons

Unnati c.

Fabulous Product with lot of features

Likeliness to Recommend

Pros

Most Popular Amazon Pay Comparisons

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BlueSnap

GoCardless

Paypal Braintree

1
Since last award

Feature Ratings

Mobile Payments

Digital Wallet Integration

E-Commerce Integration

Recurring Payments

Security

POS Verification

Credit Card Processing

Customer Support

Multi Currency

POS Integration

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization