Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative
1% Neutral
98% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

91

Digital Wallet Integration

89

Security

88

E-Commerce Integration

88

Recurring Payments

88

Credit Card Processing

87

Customer Support

86

POS Verification

86

POS Integration

85

Multi Currency

85

Reporting Analytics

84

Vendor Capability Ratings

Average 86

Ease of Implementation

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

83

Ease of Customization

83

Amazon Pay Reviews

Abhishek A.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A all in one solution, a wallet, a payment gateway

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay offers a lot of payment options with multiple currencies support and also it doesn't even requires to enter CVV for some popular card brands which makes payments more seamless process.

What is your favorite aspect of this product?

I have been using amazon pay as both customer and vendor. As customer, I can use amazon pay for multiple factors such as paying bills, doing movie tickets, travel booking, and much more. It also has the option to add money to wallet and use it for various purposes. I like these services on the amazon pay platform which makes life easier from a customer point of view. As a vendor, I have integrated Amazon pay with razorpay where people get the option to pay using their Amazon pay wallet in the razorpay integration and this helps them to get additional payment option apart from traditional payment methods such as credit and debit cards.

What do you dislike most about this product?

I also use amazon pay as vendor to accept payments from clients. Sometimes they complains that they can't use few credit cards issued in USA under vanilla card segment. This can be corrected.

What recommendations would you give to someone considering this product?

I would definitely recommend amazon pay to other people as well because of it's popularity and also because of the ease in making hassle free payments.

Pros

  • Enables Productivity
  • Trustworthy
  • Over Delivered
  • Friendly Negotiation

CA Siddhant B.

  • Role: C-Level
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Great payment platform

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Easy to implement

What is your favorite aspect of this product?

Acceptability of the software among people

What do you dislike most about this product?

Amazon wallet balance can’t be transferred to bank

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Slower Product Innovation

Derek L.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Amazon Pay is incredibly user-friendly.

Likeliness to Recommend

6 /10

What differentiates Amazon Pay from other similar products?

Larger company.

What is your favorite aspect of this product?

It is easy to use since we use Amazon for other aspects of business.

What do you dislike most about this product?

Lots of websites don't use Amazon Pay.

What recommendations would you give to someone considering this product?

Look around at various options and talk to reps for each one to make sure you get the right product for your business.

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Helps Innovate

Cons

  • Less Effective Service
  • Wastes Time
  • Vendor Friendly Policies

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