Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.4 /10

202 Reviews Write a Review

Claim Software

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative

1% Neutral

98% Positive

Pros

Security Protects
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

Digital Wallet Integration

Security

E-Commerce Integration

Recurring Payments

Credit Card Processing

Customer Support

POS Verification

POS Integration

Multi Currency

Reporting Analytics

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Rajeev B.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Delight for retail store owners

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Since most of us use Amazon shopping, Amazon Pay complements that by allowing to have a single place where Amazon gift cards can be added along with other deals that Amazon provides to retail shoppers/business shoppers/partners. Even though Amazon Pay by itself might not be the best payment processor/gateway, yet the way it integrates with our other relationship with Amazon makes Amazon Pay unique.

What is your favorite aspect of this product?

Amazon gift cards are so popular. Too often, we receive compensation for our labor through Amazon gift cards. Adding Amazon gift cards is so easy and fast. It never failed in my case. Given how much stress Amazon gives on security, Amazon Pay balance is a safe place.

What do you dislike most about this product?

For website owners, I do not think they have features to support receiving online payments the way Stripe handles.

What recommendations would you give to someone considering this product?

Amazon Pay is something that you cannot ignore. For India in order to activate all of its features like sending money, KYC is mandatory as per govt. ruling. But this is common to all payment processors!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Roger C.

Role: Industry Specific Role
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great protection from security threat.

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Easy and convenient to use. Protection from being defrauded. Protects the user from directly exposing the credit card details.

What is your favorite aspect of this product?

Good amount of cashing out. Great UI/UX for users to use. Directly connection with bank account

What do you dislike most about this product?

Ticketing in buses and trains should be improved. More integration platforms.

What recommendations would you give to someone considering this product?

A fantastic tool for security and indirect involvement with online purchases.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Ayush G.

Role: Finance
Industry: Education
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Feb 2023

Fantastic product of amazon

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

It is very famous among users. Also, it is very much simple to use. We can use amazon pay on many websites.

What is your favorite aspect of this product?

It is very much easy to use.

What do you dislike most about this product?

We cannot transfer the amazon pay balance to a bank account.

What recommendations would you give to someone considering this product?

If you are thinking of using this product then use this product without thinking much.

Pros

Continually Improving Product
Efficient Service
Effective Service
Inspires Innovation

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Amazon Pay Ratings

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Recurring Payments The ability to schedule payments at a cadence

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Verification Support cardholder verification methods for POS transactions

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Multi Currency Allows users to process payments in multiple currencies

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Rajeev B.

Delight for retail store owners

Likeliness to Recommend

Pros

Roger C.

Great protection from security threat.

Likeliness to Recommend

Pros

Ayush G.

Fantastic product of amazon

Likeliness to Recommend

Pros

Most Popular Amazon Pay Comparisons

Stripe Payments

Square Payments

Venmo for Business

BlueSnap

GoCardless

Braintree Direct

1
Since last award

Feature Ratings

Mobile Payments

Digital Wallet Integration

Security

E-Commerce Integration

Recurring Payments

Credit Card Processing

Customer Support

POS Verification

POS Integration

Multi Currency

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization