Amazon

Amazon EC2

Composite Score

9.1 /10

CX Score

9.3 /10

603 Reviews Write a Review

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What is Amazon EC2?

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload. We are the first major cloud provider that supports Intel, AMD, and Arm processors, the only cloud with on-demand EC2 Mac instances, and the only cloud with 400 Gbps Ethernet networking.

Company Details

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Awards & Recognition

Amazon EC2 won the following awards in the Cloud Infrastructure as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Amazon EC2 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon EC2.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon EC2?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 85

Load Balancing

Cloud Integration

Capacity Management

Encryption and Decryption Support

Cloud Backup

Access Management

Systems Performance Management

Data Migration

Analytics and Reporting

SLA Management

Regulatory Compliance

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization

Amazon EC2 Reviews

Akaasieval E.

Role: Information Technology
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Powerful tools, but complex pricing.

Likeliness to Recommend

7 /10

What differentiates Amazon EC2 from other similar products?

Amazon EC2 stands out primarily due to its vast scalability and flexibility. It offers a wide variety of instance types, allowing businesses to customize their virtual machines based on their specific needs, whether it's compute power, memory, or storage. EC2 also benefits from Amazon's global infrastructure, providing users with a reliable, high-performance network across multiple regions and availability zones.

What is your favorite aspect of this product?

My favorite aspect of Amazon EC2 is its flexibility and scalability. The ability to choose from a wide range of instance types based on your exact needs—whether it's high compute power, memory, or storage—makes it incredibly versatile for various workloads. EC2’s Auto Scaling feature is also a huge plus because it allows resources to scale automatically based on demand, which helps optimize both performance and cost. This level of control and adaptability is fantastic, especially for businesses with fluctuating or unpredictable workloads.

What do you dislike most about this product?

What I dislike most about Amazon EC2 is its complexity, particularly when it comes to pricing and configuration. The sheer number of instance types, storage options, and additional services can be overwhelming for new users or those without a dedicated cloud team. The pricing model can also be tricky to navigate, with different billing methods for instances, data transfer, and storage, which can make it hard to predict costs and manage budgets effectively. For teams without deep cloud expertise, this can lead to unexpected expenses or inefficient configurations.

What recommendations would you give to someone considering this product?

I’d recommend starting with a clear understanding of your specific needs—whether you prioritize compute power, memory, storage, or a combination of these. Amazon EC2 is highly customizable, but you’ll want to ensure you choose the right instance types from the start to avoid overpaying for unused resources.

Pros

Enables Productivity
Unique Features
Efficient Service
Altruistic

Vyle B.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Power with Some Complexity

Likeliness to Recommend

8 /10

What differentiates Amazon EC2 from other similar products?

The ability to spin up virtual machines on demand is a game-changer, eliminating the need for excessive on-premises hardware.

What is your favorite aspect of this product?

What I appreciate most is the sheer variety of instance types. Whether it’s high-performance computing for data analytics or cost-effective instances for basic applications, EC2 offers a tailored option.

What do you dislike most about this product?

EC2 can get expensive if not managed properly. Reserved instances and savings plans help, but cost optimization requires constant monitoring

What recommendations would you give to someone considering this product?

Yes, if you need scalable computing power with a high level of customization. Just make sure you have a solid strategy for cost management and security from the start.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Inspires Innovation

TEMITOPE A.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to Use but a bit Pricey

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

EC2 offers a massive range of computing options

What is your favorite aspect of this product?

The fact that it Allows users to tailor their cloud infrastructure to their needs

What do you dislike most about this product?

The Pricing can be more fairer

What recommendations would you give to someone considering this product?

Understand the pricing model and also start with a free account

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Amazon EC2

What is Amazon EC2?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Amazon EC2 Ratings

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Amazon EC2?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Access Management Includes social sign-on, external authorization, and fraud detection.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon EC2 Reviews

Akaasieval E.

Powerful tools, but complex pricing.

Likeliness to Recommend

Pros

Vyle B.

Power with Some Complexity

Likeliness to Recommend

Pros

TEMITOPE A.

Easy to Use but a bit Pricey

Likeliness to Recommend

Pros

Most Popular Amazon EC2 Comparisons

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

1
Since last award

Feature Ratings

Load Balancing

Cloud Integration

Capacity Management

Encryption and Decryption Support

Cloud Backup

Access Management

Systems Performance Management

Data Migration

Analytics and Reporting

SLA Management

Regulatory Compliance

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization