Amazon

Amazon EC2

Composite Score

9.1 /10

CX Score

9.3 /10

568 Reviews Write a Review

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What is Amazon EC2?

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload. We are the first major cloud provider that supports Intel, AMD, and Arm processors, the only cloud with on-demand EC2 Mac instances, and the only cloud with 400 Gbps Ethernet networking.

Company Details

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Awards & Recognition

Amazon EC2 won the following awards in the Cloud Infrastructure as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Amazon EC2 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon EC2.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon EC2?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Respectful
Acts with Integrity

Feature Ratings

Average 86

Cloud Integration

Load Balancing

Capacity Management

Encryption and Decryption Support

Cloud Backup

Access Management

Systems Performance Management

Data Migration

Analytics and Reporting

SLA Management

Workflow Management

Vendor Capability Ratings

Average 85

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

Amazon EC2 Reviews

Jonathan H.

Role: Information Technology
Industry: Entertainment
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Expensive with basically zero support

Likeliness to Recommend

6 /10

What differentiates Amazon EC2 from other similar products?

What differentiates Amazon Web Services from similar products is they were essentially the first provider of its kind. Now that most of its features are ubiquitous among cloud providers, perhaps this is no longer relevant.

What is your favorite aspect of this product?

My favourite aspect of Amazon Web Services is the finely grained access control. Multiple users and groups can be created, and granted access to specifics of each service available on AWS in a unified fashion.

What do you dislike most about this product?

What I dislike most about Amazon Web Services is they have the audacity to not provide support for their cloud platform. Usage of features is relatively expensive, and despite this, support packages are chargeable.

What recommendations would you give to someone considering this product?

Amazon Web Services has a free tier where you can use smaller instances of their services at no cost. I recommend trying this, but perhaps use a pre-paid payment method, as it fully opens you to costs if you go over the free tier in an equivalent to writing a blank cheque.

Pros

Helps Innovate
Security Protects
Continually Improving Product
Reliable

Cons

Less Effective Service
Less Caring
Wastes Time

Shashanka B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Amazing Experience on The Cloud With AWS

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

Amazon Web Services has the best services in SASS when compared to any other product out in the market. With well-built documentation, most of the cloud migration can be implemented without a lot of pain

What is your favorite aspect of this product?

AWS has a lot of services and they promote new features to all regions as soon as possible. Reporting, Cost Management, Cloud Watch, Role-Based Access are some of the best features I like in AWS. Supports most of the coding languages with their specific SDKs.

What do you dislike most about this product?

The cost is a little on the higher side. And Governance related services should have better documentation.

What recommendations would you give to someone considering this product?

This is for sure best suitable for enterprise-level companies. Most of the Services SLA for downtime is 99.999 which is the best guarantee any cloud provider can assure. Reliability matters a lot in a large customer base and AWS helps in upholding it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniella F.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Providing Cloud computing Services

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

It is providing easy to use cloud computing services. It has a user-friendly interface. Varieties of applications and services can be accessed through it. It helps in easily deploying programs and software. Vast ranges of tools are embedded in it which helps in managing all your needs at one platform.

What is your favorite aspect of this product?

It is cost-effective as you don’t have to pay for those services that are not being used. You only have to pay for those resources that you are using. No long term contracts and commitments are needed for it. End-to-end security approaches are provided in it. It is providing more organized IT services.

What do you dislike most about this product?

Its billing system is confusing and complicated for small scale businesses. As various services are provided in it, it may be complex for some users. It may be expensive for large scale apps they should use on-premises servers.

What recommendations would you give to someone considering this product?

You can get many advantages through it as it is reliable, secure and flexible computing infrastructure. It is flexible as you can easily select programming language, operating system, database, web application platform and many other services.

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Amazon EC2

What is Amazon EC2?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Amazon EC2 Ratings

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Amazon EC2?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Access Management Includes social sign-on, external authorization, and fraud detection.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Amazon EC2 Reviews

Jonathan H.

Expensive with basically zero support

Likeliness to Recommend

Pros

Cons

Shashanka B.

Amazing Experience on The Cloud With AWS

Likeliness to Recommend

Pros

Daniella F.

Providing Cloud computing Services

Likeliness to Recommend

Pros

Most Popular Amazon EC2 Comparisons

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

1
Since last award

Feature Ratings

Cloud Integration

Load Balancing

Capacity Management

Encryption and Decryption Support

Cloud Backup

Access Management

Systems Performance Management

Data Migration

Analytics and Reporting

SLA Management

Workflow Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support