Amazon

Amazon EC2

Composite Score

9.1 /10

CX Score

9.3 /10

603 Reviews Write a Review

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What is Amazon EC2?

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload. We are the first major cloud provider that supports Intel, AMD, and Arm processors, the only cloud with on-demand EC2 Mac instances, and the only cloud with 400 Gbps Ethernet networking.

Company Details

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Awards & Recognition

Amazon EC2 won the following awards in the Cloud Infrastructure as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Amazon EC2 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon EC2.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon EC2?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 85

Load Balancing

Cloud Integration

Capacity Management

Encryption and Decryption Support

Cloud Backup

Access Management

Systems Performance Management

Data Migration

Analytics and Reporting

SLA Management

Regulatory Compliance

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization

Amazon EC2 Reviews

Raul F.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Professional solutions with good pricing

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

I like that it offers good pricing compared with other branded solutions. And then the quality of the products are good. For example, in regard to Amazon SES, there are few companies that are so competitive in terms of prices. And then, at the same price, the quality of Amazon SES is better. It is quite reliable, and it seems that if you do things well, they will be fair partners. For example, in Amazon SES it allows more things than the competitors (sned affiliate emails, not blocking your account for some small error, etc).

What is your favorite aspect of this product?

To be honest, I like the price. And also the capacity to scale without restrictions. All of this with good quality. For example, in Amazon SES the delivery rate is good. So you do not have to worry. And even if someone complies, telling that you are using Amazon SES makes people not comply more and accept that the issue should be somewhere else. Also the breadth of innovative services. It is easy to disconver some interesting new products in the list of services.

What do you dislike most about this product?

I dislike that it is difficult to implement. And also it can be difficult to mantain. Therefore, sometimes I go for companies that offer all-in-one solutions, or otherwise I end up loosing a lot of time in something that is not my core business value proposal. Anycase, I like to keep them as a back up service in case other things fail.

What recommendations would you give to someone considering this product?

It offer many different services. I would stat with one and familiarize with the platform. It is a long - term investment. But, if you do not want to get into tech, then other options may give more value, as customer service is their strenght.

Pros

Client Friendly Policies
Helps Innovate
Continually Improving Product
Reliable

Narendra M.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product for all IT people

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

aws cloud is available with all needed services and infrastructure for software development

What is your favorite aspect of this product?

Automation and security

What do you dislike most about this product?

Complex in initial learning phases

What recommendations would you give to someone considering this product?

Best cloud services platform

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Sam H.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

AWS: The King of Web Flexibility!

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

The largest feature of Amazon web services is the king of flexiblity.

What is your favorite aspect of this product?

I love the speed and ease that it makes bringing a website online with the vast array of products.

What do you dislike most about this product?

Amazon Web Services can be more expensive but you get what you pay for.

What recommendations would you give to someone considering this product?

If you want to grow in the future Amazon will be ready to grow with you as your needs do.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Amazon EC2

What is Amazon EC2?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Amazon EC2 Ratings

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Amazon EC2?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Access Management Includes social sign-on, external authorization, and fraud detection.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon EC2 Reviews

Raul F.

Professional solutions with good pricing

Likeliness to Recommend

Pros

Narendra M.

Fantastic product for all IT people

Likeliness to Recommend

Pros

Sam H.

AWS: The King of Web Flexibility!

Likeliness to Recommend

Pros

Most Popular Amazon EC2 Comparisons

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

1
Since last award

Feature Ratings

Load Balancing

Cloud Integration

Capacity Management

Encryption and Decryption Support

Cloud Backup

Access Management

Systems Performance Management

Data Migration

Analytics and Reporting

SLA Management

Regulatory Compliance

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Customization