What is Amazon Connect?
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Connect?
Pros
- Transparent
- Reliable
- Fair
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Drag and Drop User Interface
AI Engine for CPaaS
Online Cloud Platform
Code Libraries
Cloud Integration
Integration APIs
MMS API
Software Development Kit
Communication APIs
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Amazon Connect Reviews
Sajal G.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2022
Good Product
Likeliness to Recommend
What differentiates Amazon Connect from other similar products?
Lot of data is stored and can be reviewed to monitor calls and other performance metrics of the team.
What is your favorite aspect of this product?
User friendliness and ease of integration.
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
Go for it. It is a great product.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Mohammad T.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Jan 2022
Best Choice
Likeliness to Recommend
What differentiates Amazon Connect from other similar products?
Amazon Connect is the reliable and confident contact real center that we use as a company, which enables us to provide our clients with quality customer help, at a controlled price.
What is your favorite aspect of this product?
The customer service is also accurate, with flexible call hours, as the team of helpers is readily available.
What do you dislike most about this product?
On reports and analytics, I feel Amazon Connect is slightly behind, and it should be perfected.
What recommendations would you give to someone considering this product?
for live chat or real-time massaging procedures, Amazon Connect is available and convenient.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Easy to use.
Likeliness to Recommend
Pros
- Reliable
- Saves Time
- Acts with Integrity
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
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