Amazon

Amazon Chime

Composite Score

7.4 /10

CX Score

7.4 /10

33 Reviews Write a Review

Claim Software

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative

3% Neutral

91% Positive

Pros

Altruistic
Security Protects
Performance Enhancing
Respectful

Feature Ratings

Average 81

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 75

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support

Amazon Chime Reviews

Blake L.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"A convenient meeting tool."

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime can initiate a meeting with pretty simple steps. It is fast and easy to comprehend by the users. The interface is user-friendly. The quality of voice and video is loud and clear. In terms of pricing, it is affordable for routine meetings. It allows screen sharing and data can be transferred among members. There exists the option of separate chat rooms which reduces any hustle.

What is your favorite aspect of this product?

The initial setup of Amazon Chime is easy. It is available in both mobile and desktop versions which makes it easier to access. The cost is affordable which is attractive for the user. The quality of sound is really good. It is a great platform for collaboration and syncs well with the calendar.

What do you dislike most about this product?

The interface needs more improvements, as it covers the whole screen. There are options that are difficult to understand. The functioning of the video lags at times. Many people are not aware of this software, so it is difficult for the new user to log in initially. Aesthetically the layout is not much impressive.

What recommendations would you give to someone considering this product?

It allows online meetings and video calls. Furthermore, it offers chat rooms for direct interaction among the participants. Meetings can be joined easily by simple steps. Recommended.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Christopher A.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

An affordable meeting and collaboration software!

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime provides us with excellent quality internal calls with our team so that we can easily communicate and collaborate with our colleagues and employees. It is very simple and easy to use and no particular or complex knowledge is required to use this app. Their pricing is very reasonable and even small-sized businesses can easily afford their features and avail of their services.

What is your favorite aspect of this product?

Amazon Chime enables us to communicate effectively with our team and colleagues through their excellent app or desktop features. They display all the features and information in the sidebar channels so we do not have to look for our data and information in separate folders.

What do you dislike most about this product?

Amazon Chime lacks integration with many apps and is the main prorate tool of the market. Sometimes software took a long time to respond and eventually delay our work and all sort of projects and meetings.

What recommendations would you give to someone considering this product?

We can easily share files with our colleagues so that our projects are completed earlier. If our client or user is outside the device, we can easily link them with us through their efficient features that make the amazon chime recommended for everyone.

Pros

Helps Innovate
Client Friendly Policies
Generous Negotitation
Reliable

Role: Sales Marketing
Industry: Electronics
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2022

Worked ok but nothing special

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

85 Likeliness to Recommend

84 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Amazon Chime Reviews

Blake L.

"A convenient meeting tool."

Likeliness to Recommend

Pros

Christopher A.

An affordable meeting and collaboration software!

Likeliness to Recommend

Pros

Worked ok but nothing special

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support