Amazon

Amazon Chime

Composite Score

7.4 /10

CX Score

7.4 /10

33 Reviews Write a Review

Claim Software

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative

3% Neutral

91% Positive

Pros

Altruistic
Security Protects
Performance Enhancing
Respectful

Feature Ratings

Average 81

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 75

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support

Amazon Chime Reviews

Sriharsha T.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Difficult to use.

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

The interface is different although I am not a fan of it.

What is your favorite aspect of this product?

Not really anything.

What do you dislike most about this product?

The interface and the menu options graphics are bad.

What recommendations would you give to someone considering this product?

Not really worth it.

Pros

Trustworthy
Transparent
Security Protects
Continually Improving Product

Cons

Less Efficient Service
Less Caring
Wastes Time

Walt C.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Good program for video conferencing."

Likeliness to Recommend

7 /10

What differentiates Amazon Chime from other similar products?

In comparison to similar apps, it stands out for its intuitive design and user-friendly interface.

What is your favorite aspect of this product?

The Chime feature on Amazon is a great way to stay in touch. It allows you to do things like have video chats and share your screen. The call quality is excellent both in terms of audio and video.

What do you dislike most about this product?

My impression of the Amazon Chime app's dashboard is that it's not very well-designed or intuitive. The quality of the app as a whole needs to be improved. Additionally, there are occassional freezes while sharing the screen.

What recommendations would you give to someone considering this product?

The program's straightforward design and intuitive interface are major selling points for me. There are a ton of fascinating extras, such as the ability to share your desktop, watch high-quality films, or participate in live online events.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Sunderraj G.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Video conferencing champ

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Amazon chime easily integrates with AWS SNS which really helps us configure task automations messages within minutes which keeps out team notified.

What is your favorite aspect of this product?

Amazon chime has various features which are all great, but the one feature that stands out is the groups is the markup language support. With the help of the markup language we can easily differentiate between normal text vs code snippets or hyperlinks.

What do you dislike most about this product?

The one aspect that I dislike about chime is the screen sharing feature. From time to time the screen sharing drops during a meeting and we end up stopping the screen share and restarting ti again.

What recommendations would you give to someone considering this product?

Amazon chime is a very professional video conferencing tool, which can be customised as per business needs. I would highly recommend this product to any business that operates remotely

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

85 Likeliness to Recommend

84 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Amazon Chime Reviews

Sriharsha T.

Difficult to use.

Likeliness to Recommend

Pros

Cons

Walt C.

"Good program for video conferencing."

Likeliness to Recommend

Pros

Sunderraj G.

Video conferencing champ

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support