Amazon

Amazon Chime

Composite Score

7.4 /10

CX Score

7.4 /10

33 Reviews Write a Review

Claim Software

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative

3% Neutral

91% Positive

Pros

Altruistic
Security Protects
Performance Enhancing
Respectful

Feature Ratings

Average 81

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 75

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support

Amazon Chime Reviews

Deeksha S.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Best in class Video Conferencing

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime stands out for streamlined AWS team communication with excellent audio/video settings, mute options, and schedule management. However, its frequent updates and intrusive update window placement can be bothersome.

What is your favorite aspect of this product?

My favorite aspect is Amazon Chime's lightweight design for efficient virtual meetings, offering flexibility in payment and impressive features like unlimited person-to-person connects, tight security, and integration with Okta for MFA.

What do you dislike most about this product?

The constant updates and their intrusive nature can be disruptive. Understanding the pricing model, which varies for different features, may pose challenges for users.

What recommendations would you give to someone considering this product?

Consider Amazon Chime for seamless AWS team communication. Embrace its pay-as-you-go model and impressive features. Be aware of update interruptions and take time to understand the pricing structure.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SHUBHAM V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Amazon's take on team communication!

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.

What is your favorite aspect of this product?

Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.

What do you dislike most about this product?

Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.

What recommendations would you give to someone considering this product?

This is a perfect solution for teams that are currently juggling multiple communication apps.

Pros

Helps Innovate
Unique Features
Efficient Service
Inspires Innovation

Cons

Under Delivered

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2023

One of the top platforms for business meetings

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

85 Likeliness to Recommend

84 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Amazon Chime Reviews

Deeksha S.

Best in class Video Conferencing

Likeliness to Recommend

Pros

SHUBHAM V.

Amazon's take on team communication!

Likeliness to Recommend

Pros

Cons

One of the top platforms for business meetings

Likeliness to Recommend

Pros

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Since last award

Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support