Amazon

Amazon Chime

Composite Score

7.4 /10

CX Score

7.4 /10

33 Reviews Write a Review

Claim Software

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative

3% Neutral

91% Positive

Pros

Altruistic
Security Protects
Performance Enhancing
Respectful

Feature Ratings

Average 81

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 75

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support

Amazon Chime Reviews

Fola M.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Not the best, but had its niche.

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

Amazons Chime primary selling point is how easy it is to use, and it is the primary reason we adopted it within my organisation. It is intuitive, accessible with all features on web browser , and it integrates with everyday productivity tools like Slack to introduce a bit of automation into video calling experiences.

What is your favorite aspect of this product?

Amazon Chime is easy to setup. It especially comes in handy for those impromptu meetings with external collaborators, where we don't want to go through the complex process of guiding them through advanced meeting solutions.

What do you dislike most about this product?

While Chime is intuitive and easy to use. It is average in the aspect of facilitator functions and standout features.

What recommendations would you give to someone considering this product?

For professionals with basic video conferencing needs, Chime is a good option.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Junaid K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Amazing product by amazon

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

I have been using chime for a long time. It has been a trustworthy product as it is developed by amazon. A meeting can be joined via link as well as by entering meeting code provided by host. The best thing is that it works on browser, desktop application and mobile applications

What is your favorite aspect of this product?

Chime pro features allows upto 250 members at a time in the meeting. The host can restrict people from joining meeting by clicking on lock button

What do you dislike most about this product?

It works only at one platform at a time. It can either work on browser or desktop application or mobile application at a time. It cannot be viewed on multiple places

What recommendations would you give to someone considering this product?

Please go for it!!

Pros

Reliable
Saves Time
Altruistic
Over Delivered

Muhammed K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Amazing amazon chime

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Amazon chime is a video conferencing application which has been developed by Amazon. Chime meeting can be started immediately as well as can be scheduled at a time. Scheduled meeting details can be saved in google calendar as well as mivro Outlook so that it can be reminded

What is your favorite aspect of this product?

A meeting can be joined by clicking on the meeting link as well as by entering the meeting id. Chine works on web browser also has mobile application and pc application. Lock meeting features restricts other users from entering the meeting. The meeting can be continued only with the already joined members. Chime pro allows you to conduct meeting with around 250 users

What do you dislike most about this product?

Although, all features are amazing one thing i dislike about chime is it doesn’t allows a user to join the same meeting from mobile and pc at the same time. At a time, only from one device the meeting can be joined

What recommendations would you give to someone considering this product?

Similar products include google meet and zoom. Do your research and choose the best that suits your needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Saves Time

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

85 Likeliness to Recommend

84 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Amazon Chime Reviews

Fola M.

Not the best, but had its niche.

Likeliness to Recommend

Pros

Junaid K.

Amazing product by amazon

Likeliness to Recommend

Pros

Muhammed K.

Amazing amazon chime

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support