Amazon Chime Logo
Amazon Chime Logo
Amazon

Amazon Chime

Composite Score
7.4 /10
CX Score
7.4 /10
Category
Amazon Chime
7.4 /10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details


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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative
3% Neutral
91% Positive

Pros

  • Altruistic
  • Security Protects
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 81

Instant Messaging

86

Audio Conferencing VoIP

84

Keyboard Mouse Control

83

Audio Controls

81

Audio Conferencing Call in Bridge

80

Video Conferencing

79

File Transfer

78

Screen Share

77

Facilitator Functions

77

Application Share

74

Virtual Whiteboard

74

Vendor Capability Ratings

Average 75

Ease of Implementation

79

Quality of Features

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

76

Availability and Quality of Training

76

Ease of Data Integration

76

Ease of IT Administration

73

Breadth of Features

72

Ease of Customization

71

Business Value Created

71

Vendor Support

71

Amazon Chime Reviews

Harsh P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Amazing product with great features

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

It's more reliable, robust and secure. Obviously customer centric as well.

What is your favorite aspect of this product?

It's security

What do you dislike most about this product?

Integration with other platform

What recommendations would you give to someone considering this product?

Give it a try once, One Will surely love it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sumit K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Best Videoconferencing Application

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime is the best available product available in the market. It is highly secure and end to end encrypted. It provides us great User Interface for any one using first time. It provides a platform for us to connect with others and discuss about project with client. It had best video and audio quality as compared to other products like Google Meet, Microsoft Teams, WebEx , Zoom and man more. It is very easy to schedule meeting on Amazon Chime and provides us best experience while using it.

What is your favorite aspect of this product?

Amazon Chime is really unique in its field of video conferencing and screen sharing application. It's beautiful UI design help us to explore the application easily and also provide a encrypted connection to secure our discussion which is very important for any organization. It also helps us to chat with our colleague and the client if any changes required in our project. We loved its video quality and sound quality. We are using this product for our day to day status call with our client. We are really happy with this product.

What do you dislike most about this product?

Amazon Chime is really a amazing product in the market but still some changes are required in it like only limited people are allowed to join the meeting up to 16 people at a time. As we have team member of 8-10 only, so we don't have any issue with it but if more than 16 people wants to connect at a same time then it won't be possible. It needs to updated as required.

What recommendations would you give to someone considering this product?

It is highly recommend to anyone who want to connect to with others anywhere in the world. Mostly for the organization having daily status call with their clients. It will be great to use. it is highly secure and have great features to use. It is really easy to understand and use the application as it is have great UI design.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Less Generous

Charlotte Russell D.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Making life easier - Amazon Chime

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

With Amazon Chime your communication is made so easy! It comes from Amazon Web services and built-in VoIP service. In our departament voice dealing is a huge lods of work but thanks to Amazon chime it has been cut down to half or I should say even less. We have switched from our telephones systems to cloud based Chime and honestly it is so less of a burden.

What is your favorite aspect of this product?

Not just that it cuts down our workload it has also intelligently managed to cut our bill to half. We can do video conference calls, audio calls, meetings and training under one roof and with a limited budget. The communication with our clients has been improved over a few months all thanks to this great professional business communication platform. We can easily switch calls from phone to laptops, we have chatbots, Alexa, and my favorite Call me feature.

What do you dislike most about this product?

There are complaints regarding the video conference feature which lags sometimes. I am not very sure if it’s due to a stable connectivity issue or something else but it can be a huge deal breaker in our industry.

What recommendations would you give to someone considering this product?

We are good! We actually like Chime, it works well in our industry and the most important thing is that it saves time, energy and cost in so many factors. There surely are some resolvable issues which need some working but hopefully it will get updates soon.

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Reliable

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