Amazon

Amazon Chime

Composite Score

7.4 /10

CX Score

7.4 /10

33 Reviews Write a Review

Claim Software

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative

3% Neutral

91% Positive

Pros

Altruistic
Security Protects
Performance Enhancing
Respectful

Feature Ratings

Average 81

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 75

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support

Amazon Chime Reviews

Karly M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

An infrastructure and health monitoring tool

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

The numerous ways log data is displayed and the peculiar IP addresses need to be improved. Both the user interface and the dashboard need to be improved. Your applications on AWS and Amazon CloudWatch monitor the AWS cloud storage. Each request's IP address is recorded, which helps with demand tracking.

What is your favorite aspect of this product?

Specific alarms can be set up, and we can send alerts if required. Automation utilizing predefined standards is advised. It is possible to reduce waste and save money by stopping or reducing an instance when the CPU isn't used as much. This aligns with our plan to make the most of our resources. We can establish alarms based on the CPU Utilization Metrics. We might examine the deliverability and bounce rate of emails.

What do you dislike most about this product?

Most users bemoan the exorbitant costs of managing numerous EC2 instances, even though there is a pay-per-usage option. Setting up alerts and report formats might be difficult. It doesn't offer measures of instance memory. It's forbidden to alter the dashboard. Transaction tracking is absent. The billing cost is comparatively expensive for some actions, like SNS & SES Monitoring.

What recommendations would you give to someone considering this product?

Finding a location where we can observe all of our AWS cloud services in one place and setting up alert systems are the fundamental problems that Amazon CloudWatch addresses. Additionally, action must be taken in the event of a concerning circumstance, such as starting a new instance if CPU consumption spikes for a lengthy period.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Javier M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

If the issue with the echo is fixed, it will be ok

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Has several unique features not presented in other similar products

What is your favorite aspect of this product?

White board feature

What do you dislike most about this product?

Some echo in several meetings

What recommendations would you give to someone considering this product?

none at this point

Pros

Security Protects
Reliable
Performance Enhancing
Efficient Service

Cons

Less Fair

Michael N.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Awesome product

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime allows for easy scaling of meeting capacity up or down as needed, to accommodate changes in user demand. Amazon Chime is a pay-as-you-go service, with no upfront costs or long-term commitments, and it is a cost-effective solution for video conferencing and chat.

What is your favorite aspect of this product?

Amazon Chime supports multiple platforms such as Windows, Mac, iOS, Android, and web, which allows users to join a meeting from any device.

What do you dislike most about this product?

Some users have reported that the functionality of Amazon Chime is more limited on mobile devices compared to desktop. As with any cloud-based service, Amazon Chime is dependent on a stable and reliable internet connection, which could be a concern for some users, particularly if they're in areas with poor connectivity.

What recommendations would you give to someone considering this product?

Before using any video conferencing and chat service, it's important to have a clear understanding of your use-case and how you plan to use the service. Amazon Chime provides a free trial, which allows you to test the service and its features before committing to it. This is a great way to evaluate whether the service is a good fit for your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

85 Likeliness to Recommend

84 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Amazon Chime Reviews

Karly M.

An infrastructure and health monitoring tool

Likeliness to Recommend

Pros

Javier M.

If the issue with the echo is fixed, it will be ok

Likeliness to Recommend

Pros

Cons

Michael N.

Awesome product

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Vendor Support