Amazon

Amazon Chime

Composite Score

6.9 /10

CX Score

7.0 /10

17 Reviews Write a Review

Claim Software

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

84 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative

3% Neutral

91% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Security Protects

Feature Ratings

Average 78

Secure Access

Mobility

Communications

Centralized Management Portal

Web & Desktop Conferencing

Presence IM

Continuous UCC

Call Management

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 74

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Vendor Support

Also Featured in...

Web and Video Conferencing - Midmarket

Score 7.4

View Amazon Chime in this category (opens in a new tab)

Amazon Chime Reviews

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2021

Easy to use, short training window.

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Efficient Service
Effective Service
Saves Time

Cons

Slower Product Innovation

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2021

A descent video conferencing platform

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Trustworthy
Security Protects
Continually Improving Product

Jane R.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Served the Purpose

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime does not require user to import any software even when one is new to it.

What is your favorite aspect of this product?

I enjoyed how it was easy to use it especially the meetings without interruptions. One can easily mute or go off camera if they have nothing to contribute hence allows the active members to be engaged fully.

What do you dislike most about this product?

The fact most of Amazon Chime features are locked and you have to call support for assistance even after paying for them.

What recommendations would you give to someone considering this product?

For people engaging in meetings and conferences in any location, Amazon Chime comes in hand and especially during this lock-down period when most businesses have to operate from home, it can save time.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

83 Likeliness to Recommend

84 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Web and Video Conferencing - Midmarket

Amazon Chime Reviews

Easy to use, short training window.

Likeliness to Recommend

Pros

Cons

A descent video conferencing platform

Likeliness to Recommend

Pros

Jane R.

Served the Purpose

Likeliness to Recommend

Pros

Feature Ratings

Secure Access

Mobility

Communications

Centralized Management Portal

Web & Desktop Conferencing

Presence IM

Continuous UCC

Call Management

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Vendor Support