Amazon

Amazon Chime

Composite Score

6.9 /10

CX Score

7.0 /10

17 Reviews Write a Review

Claim Software

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

84 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative

3% Neutral

91% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Security Protects

Feature Ratings

Average 78

Secure Access

Mobility

Communications

Centralized Management Portal

Web & Desktop Conferencing

Presence IM

Continuous UCC

Call Management

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 74

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Vendor Support

Also Featured in...

Web and Video Conferencing - Midmarket

Score 7.4

View Amazon Chime in this category (opens in a new tab)

Amazon Chime Reviews

Loris G.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Reliable and trustworthy

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

It's a part of highly developed product family with reliable services and extremely dependable support

What is your favorite aspect of this product?

It integrates very well, particularly with other parts of AWS family, its pay as you go approach contributes to savings, and it's very stable, streamlined service

What do you dislike most about this product?

Interface could use upgrade and its features could benefit from more modern touch, perhaps even higher interactivity features like graphics, gifs, etc. in desktop and mobile applications

What recommendations would you give to someone considering this product?

If you are looking out for a sturdy, reliable service that will be available when you need it and not rely on wasteful fees for occasional use, Chime is the best market has to offer

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charlotte Russell D.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Making life easier - Amazon Chime

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

With Amazon Chime your communication is made so easy! It comes from Amazon Web services and built-in VoIP service. In our departament voice dealing is a huge lods of work but thanks to Amazon chime it has been cut down to half or I should say even less. We have switched from our telephones systems to cloud based Chime and honestly it is so less of a burden.

What is your favorite aspect of this product?

Not just that it cuts down our workload it has also intelligently managed to cut our bill to half. We can do video conference calls, audio calls, meetings and training under one roof and with a limited budget. The communication with our clients has been improved over a few months all thanks to this great professional business communication platform. We can easily switch calls from phone to laptops, we have chatbots, Alexa, and my favorite Call me feature.

What do you dislike most about this product?

There are complaints regarding the video conference feature which lags sometimes. I am not very sure if it’s due to a stable connectivity issue or something else but it can be a huge deal breaker in our industry.

What recommendations would you give to someone considering this product?

We are good! We actually like Chime, it works well in our industry and the most important thing is that it saves time, energy and cost in so many factors. There surely are some resolvable issues which need some working but hopefully it will get updates soon.

Pros

Efficient Service
Respectful
Helps Innovate
Reliable

Muhammed K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Amazing amazon chime

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Amazon chime is a video conferencing application which has been developed by Amazon. Chime meeting can be started immediately as well as can be scheduled at a time. Scheduled meeting details can be saved in google calendar as well as mivro Outlook so that it can be reminded

What is your favorite aspect of this product?

A meeting can be joined by clicking on the meeting link as well as by entering the meeting id. Chine works on web browser also has mobile application and pc application. Lock meeting features restricts other users from entering the meeting. The meeting can be continued only with the already joined members. Chime pro allows you to conduct meeting with around 250 users

What do you dislike most about this product?

Although, all features are amazing one thing i dislike about chime is it doesn’t allows a user to join the same meeting from mobile and pc at the same time. At a time, only from one device the meeting can be joined

What recommendations would you give to someone considering this product?

Similar products include google meet and zoom. Do your research and choose the best that suits your needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Saves Time

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

83 Likeliness to Recommend

84 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Web and Video Conferencing - Midmarket

Amazon Chime Reviews

Loris G.

Reliable and trustworthy

Likeliness to Recommend

Pros

Charlotte Russell D.

Making life easier - Amazon Chime

Likeliness to Recommend

Pros

Muhammed K.

Amazing amazon chime

Likeliness to Recommend

Pros

Feature Ratings

Secure Access

Mobility

Communications

Centralized Management Portal

Web & Desktop Conferencing

Presence IM

Continuous UCC

Call Management

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Customization

Vendor Support