NCR Corporation

Aloha Cloud POS System

Composite Score

6.5 /10

CX Score

6.6 /10

51 Reviews Write a Review

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What is Aloha Cloud POS System?

Aloha Cloud by NCR Voyix is the all-in-one cloud-based POS solution you can depend on. Featuring an easy-to-use interface, restaurant-grade hardware and next-day payment funding. With offerings to manage the restaurant at every size and stage, we’re here to grow with you.

Company Details

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Awards & Recognition

Aloha Cloud POS System won the following awards in the Restaurant POS category

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2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

3 Top Rated Capabilities

4 Top Rated Features

2022

Aloha Cloud POS System Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloha Cloud POS System.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

93 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloha Cloud POS System?

8% Negative

23% Neutral

69% Positive

Pros

Reliable
Acts with Integrity
Client Friendly Policies
Performance Enhancing

Cons

Less Inspiring
Under Delivered

Feature Ratings

Average 76

PCI Compliance

Payment Processing

Advanced Reporting Analytics

Advanced Compliance & Statutory

Workforce Management

Check Settlement Types

Integrations

Inventory Recipe Management

Kitchen Course Management

Multiple Venue Property Concept Support

Table Reservations Management

Vendor Capability Ratings

Average 71

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Availability and Quality of Training

Vendor Support

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Aloha Cloud POS System Reviews

Sarah M.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

very straight forward, option to update system

Likeliness to Recommend

7 /10

What differentiates Aloha Cloud POS System from other similar products?

It gives you the option to update systems for an upgraded version and is cheaper than other options. It has been very popular in the restaurant industry and many individuals are familiar with the product.

What is your favorite aspect of this product?

It is easy and to the point, Not many bells and whistles.

What do you dislike most about this product?

It is difficult to access tabs started by another coworker. There are problems faced when two or more people are working together behind the bar.

What recommendations would you give to someone considering this product?

It is cost effective and great depending on the dynamic of the restaurant.

Pros

Enables Productivity
Helps Innovate
Reliable
Trustworthy

Matthew H.

Role: Operations
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Tried and True Product With Some Aging Flaws

Likeliness to Recommend

8 /10

What differentiates Aloha Cloud POS System from other similar products?

Aloha is a well-renowned system that a majority of restaurants use. It allows us at our work to connect restaurants to hotel services to spa services to implement different functions on our resort property

What is your favorite aspect of this product?

It is very basic and options are setup to eliminate any confusion

What do you dislike most about this product?

The system does not work well with our Hotel POS system and causes it to crash especially during busy times in the summer. The operating system is also antiquated and could be modernized.

What recommendations would you give to someone considering this product?

Play around with all the features and learn how the system works and the methods of getting the job done effectively.

Pros

Reliable
Trustworthy
Unique Features
Effective Service

Masaru T.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

NCR/Aloha was too slow & too big for its own goo

Likeliness to Recommend

3 /10

What differentiates Aloha Cloud POS System from other similar products?

Robust and trusted and true

What is your favorite aspect of this product?

Nothing good to say. Works, but doesn't work well.

What do you dislike most about this product?

No adaptation and then promised products didn't work well.

What recommendations would you give to someone considering this product?

Look at other options

Pros

Reliable
Unique Features
Friendly Negotiation

Cons

Inhibits Innovation
Slower Product Innovation
Less Effective Service

Aloha Cloud POS System

What is Aloha Cloud POS System?

Company Details

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Awards & Recognition

2022 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Aloha Cloud POS System Ratings

75 Likeliness to Recommend

93 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Aloha Cloud POS System?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Aloha Cloud POS System Reviews

Sarah M.

very straight forward, option to update system

Likeliness to Recommend

Pros

Matthew H.

Tried and True Product With Some Aging Flaws

Likeliness to Recommend

Pros

Masaru T.

NCR/Aloha was too slow & too big for its own goo

Likeliness to Recommend

Pros

Cons

Most Popular Aloha Cloud POS System Comparisons

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Toast POS

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PixelPoint POS

Feature Ratings

PCI Compliance

Payment Processing

Advanced Reporting Analytics

Advanced Compliance & Statutory

Workforce Management

Check Settlement Types

Integrations

Inventory Recipe Management

Kitchen Course Management

Multiple Venue Property Concept Support

Table Reservations Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Availability and Quality of Training

Vendor Support

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization