Alibaba Cloud Customer Reviews 2024

Alibaba Cloud

Composite Score

7.9 /10

CX Score

8.1 /10

35 Reviews Write a Review

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What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

85 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Average 77

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Alibaba Cloud Reviews

Olayiwola A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Wonderful product

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

PRICES DIFFER , COMPUTING CAPACITY, SECURITY AND STORAGE

What is your favorite aspect of this product?

IT PROVIDES SCALABLE , SECURE AND REILIABLE CLOUD COMPUTING SERVICES

What do you dislike most about this product?

NOTHING TO DISLIKE

What recommendations would you give to someone considering this product?

Highly recomend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Victor G.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

good product easy to use

Likeliness to Recommend

7 /10

What differentiates Alibaba Cloud from other similar products?

It does not have many differences from the others that I have used, I think that what I have seen the most difference is the e-commerce, I can say that it is also an easy-to-use product

What is your favorite aspect of this product?

For me, I think it would be the price, it is reasonable compared to others

What do you dislike most about this product?

that most of its data centers are in the West, this can mean slowness for us in some services

What recommendations would you give to someone considering this product?

It is an easy to use product, and it offers many cloud services, from database, analysis and logistics for very good prices, it is easy to use too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jyothsna R.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use and cost effective cloud.

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

Advanced anti-DDoS

What is your favorite aspect of this product?

Storage price

What do you dislike most about this product?

It stops sometimes and will take time

What recommendations would you give to someone considering this product?

I recommend that if someone wants high security then you can choose this product as it is very safe, secure cloud storage.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

83 Likeliness to Recommend

85 Plan to Renew

6 Since last award

77 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Alibaba Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Access Management Includes social sign-on, external authorization, and fraud detection.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

Olayiwola A.

Wonderful product

Likeliness to Recommend

Pros

Victor G.

good product easy to use

Likeliness to Recommend

Pros

Jyothsna R.

Easy to use and cost effective cloud.

Likeliness to Recommend

Pros

Most Popular Alibaba Cloud Comparisons

Amazon EC2

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Oracle Cloud Infrastructure

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6
Since last award

3
Since last award

Feature Ratings

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training