Alibaba Cloud Customer Reviews 2025 | SoftwareReviews

Alibaba Cloud

Composite Score

7.8 /10

CX Score

8.0 /10

39 Reviews Write a Review

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What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

87 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 87%
Conflict Resolution:: 87%
Strategy & Innovation:: 90%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

6% Negative

7% Neutral

87% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 81

Cloud Backup

Cloud Integration

Analytics and Reporting

Access Management

Load Balancing

Systems Performance Management

Regulatory Compliance

Capacity Management

Data Migration

Encryption and Decryption Support

SLA Management

Vendor Capability Ratings

Average 79

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Alibaba Cloud Reviews

Atharva K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Best Cloud Provider for China

Likeliness to Recommend

6 /10

What differentiates Alibaba Cloud from other similar products?

Main one being other cloud providers are not available in China. So we had to use Alibaba cloud only for China

What is your favorite aspect of this product?

It's documentation is great for alicloud

What do you dislike most about this product?

They don't have much presence outside of China. So it's difficult to get support outside of China

What recommendations would you give to someone considering this product?

Only use if needed. GCP and Azure have much advanced features

Pros

Continually Improving Product
Caring
Transparent
Helps Innovate

Karly M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Tool for high-security data deduplication

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

I can engage with online merchants due to this platform, which benefits our business because I can get in touch with customers and show them photographs from AliExpress. It can increase its capability and operation to fulfill our business needs and deliver more computer servers wherever needed. Through its scalability, durability, and performance advantages, Alibaba Cloud offers Object Storage Service (OSS) for managing our enterprise storage demands.

What is your favorite aspect of this product?

The supplier satisfies the first requirements for building a dependable cloud service with globally known security standards, scalable software, and successful integration into the enterprise environment for hybrid cloud deployment, database service, and analytics. The product has received great feedback from internal stakeholders, and we wish to keep building this technology stack. It functions well with CDN distributions for affordable installs and secure transfers.

What do you dislike most about this product?

Services might be more affordable. Documents must be translated into various languages, including Portuguese, Spanish, French, and German. I occasionally am unable to utilize a two-factor password. As a result, it's only sometimes safe. Alibaba Cloud is a brand-new cloud computing platform. Alibaba Cloud's learning curve is steeper than other cloud service providers, and community support is less common for corporate use cases.

What recommendations would you give to someone considering this product?

More accessibility will be provided for mobility and a wide range of services. A collection of cloud computing services called Alibaba Cloud can be used separately or in combination to create a larger cloud computing platform. These services frequently deal with a wider variety of circumstances. Using Alibaba Cloud makes it easier to launch real-time apps. The application was developed especially for usage in business-related settings.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

musa S.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Reasonable price with good quality

Likeliness to Recommend

8 /10

What differentiates Alibaba Cloud from other similar products?

The price is cheaper compare to AWS

What is your favorite aspect of this product?

Price is cheaper and the support team is very kind to give us discount price as beginner

What do you dislike most about this product?

lack of documentation in English. many documentation is in Chinese

What recommendations would you give to someone considering this product?

Its a good product I had no issue so far

Pros

Respectful
Client Friendly Policies
Trustworthy
Efficient Service

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

84 Likeliness to Recommend

1 Since last award

87 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Alibaba Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Access Management Includes social sign-on, external authorization, and fraud detection.

Load Balancing Allows distribution of workloads across multiple computing resources.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

Atharva K.

Best Cloud Provider for China

Likeliness to Recommend

Pros

Karly M.

Tool for high-security data deduplication

Likeliness to Recommend

Pros

musa S.

Reasonable price with good quality

Likeliness to Recommend

Pros

Most Popular Alibaba Cloud Comparisons

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1
Since last award

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Feature Ratings

Cloud Backup

Cloud Integration

Analytics and Reporting

Access Management

Load Balancing

Systems Performance Management

Regulatory Compliance

Capacity Management

Data Migration

Encryption and Decryption Support

SLA Management

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training