Alibaba Cloud Logo
Alibaba Cloud Logo
Alibaba Cloud

Alibaba Cloud

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Alibaba Cloud
7.8 /10

What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details


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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

87 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
87%
Conflict Resolution:
87%
Strategy & Innovation:
90%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

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6% Negative
7% Neutral
87% Positive

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation

Feature Ratings

Average 81

Cloud Backup

86

Cloud Integration

84

Analytics and Reporting

84

Access Management

83

Load Balancing

82

Systems Performance Management

81

Regulatory Compliance

80

Capacity Management

80

Data Migration

79

Encryption and Decryption Support

79

SLA Management

79

Vendor Capability Ratings

Average 79

Quality of Features

80

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Ease of Data Integration

80

Ease of Implementation

79

Ease of IT Administration

79

Business Value Created

79

Vendor Support

79

Breadth of Features

77

Usability and Intuitiveness

77

Availability and Quality of Training

75

Alibaba Cloud Reviews

Alvin T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Building trust and reliance in cloud computing

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

Apart from security, it’s also very efficient when it comes to integration with other platforms. It was made for business interaction and it shows in its model and structure, we save lots of our time and can integrate this one on almost all other platforms that others might be using. It’s also user-friendly and the learning process does not take forever.

What is your favorite aspect of this product?

When it comes to security Alibaba Cloud is one of those names that can be trusted immediately. You can rely on them and not only it gives you security promise, it also gives you protection against possible threats. Our company has been using it after getting attacked by a hacker from another service and we lost lots of data and the fear of privacy and security rooted itself in us. We all are on-alert almost all of the time even when we have switched to Alibaba Cloud.

What do you dislike most about this product?

Well, as much as we trust in our service provider, there are times when we need help quickly and it’s not there, thankfully, our company have hired some guru’s of the field and we run to them but if you are a company that doesn’t have anyone to handle chaos at last moment it might become a huge issue later on.

What recommendations would you give to someone considering this product?

If you are looking for reliable, secure, safe and affordable but good cloud computing services, Alibaba is what you are most probably looking forward to. You can have almost everything under one-platform. This is a new name when it comes to cloud computing but everyone starts somewhere, right?

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Raphael G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Amazingly easy to use and very advanced

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

Easy of use, the cost and most importantly the control you have over your workload as against popular stereotype. And also the ease with which you can perform all the regular cloud native activities that you would normally do in the other ones. I think we will be using Alibaba cloud for a very long time

What is your favorite aspect of this product?

Alibaba Cloud’s Elastic Compute Service (ECS), it comes with DDOS protection and you have so lots of regions . I also like the fact that there is alot of help with regards to any area of the product that you want to use. Alibaba cloud Academy has always been there, with documentations, free resource and lots of support

What do you dislike most about this product?

so far nothing. I have worked on projects that the vendor specifically requested Alibaba cloud and after working on transnational projects for more than 40 clients using Aliababa cloud, I have not experienced a single issue and with regards to cost, they are effective. So I still would say I do not dislike anything

What recommendations would you give to someone considering this product?

Just use it and you will save costs and not look back. make a plan and let your team go find time to learn the product and experiment with all the features. You won't look back afterwards

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jasmeet singh V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

This brand represents the hardwork and dedication

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

I have worked with the sdk of alibaba and aws cloud in storage area where I have integrated block and file services to my project. I found that the documentation is very clear and crisp. I was able to understand each and every thing all the code flow in golang.

What is your favorite aspect of this product?

Storage services are very cool in alibaba cloud

What do you dislike most about this product?

I don't the ui much of alibaba, it could be more attractive.

What recommendations would you give to someone considering this product?

Yes sure I would recommend to everyone to try this as it is new in the market and providing in cheap compare to other big companies

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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