Alibaba Cloud Customer Reviews 2024

Alibaba Cloud

Composite Score

7.9 /10

CX Score

8.1 /10

35 Reviews Write a Review

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What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

85 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Average 77

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Alibaba Cloud Reviews

Raphael G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Amazingly easy to use and very advanced

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

Easy of use, the cost and most importantly the control you have over your workload as against popular stereotype. And also the ease with which you can perform all the regular cloud native activities that you would normally do in the other ones. I think we will be using Alibaba cloud for a very long time

What is your favorite aspect of this product?

Alibaba Cloud’s Elastic Compute Service (ECS), it comes with DDOS protection and you have so lots of regions . I also like the fact that there is alot of help with regards to any area of the product that you want to use. Alibaba cloud Academy has always been there, with documentations, free resource and lots of support

What do you dislike most about this product?

so far nothing. I have worked on projects that the vendor specifically requested Alibaba cloud and after working on transnational projects for more than 40 clients using Aliababa cloud, I have not experienced a single issue and with regards to cost, they are effective. So I still would say I do not dislike anything

What recommendations would you give to someone considering this product?

Just use it and you will save costs and not look back. make a plan and let your team go find time to learn the product and experiment with all the features. You won't look back afterwards

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jasmeet singh V.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

This brand represents the hardwork and dedication

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

I have worked with the sdk of alibaba and aws cloud in storage area where I have integrated block and file services to my project. I found that the documentation is very clear and crisp. I was able to understand each and every thing all the code flow in golang.

What is your favorite aspect of this product?

Storage services are very cool in alibaba cloud

What do you dislike most about this product?

I don't the ui much of alibaba, it could be more attractive.

What recommendations would you give to someone considering this product?

Yes sure I would recommend to everyone to try this as it is new in the market and providing in cheap compare to other big companies

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jesica Danie M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

The best system in the cloud.

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

It is a software that promises to give great results due to its wide variety of functionalities, it is very reliable in all its work and the members of the organization agree on how good it is to have a platform like this.

What is your favorite aspect of this product?

Alibaba Cloud has the characteristics that may be needed in companies of any size and in ours we are managing and obtaining good results. In addition to having very simple options to access its functions.

What do you dislike most about this product?

Not at all, I can't find any negative things that I can say about this excellent platform. It has no negative functions as far as us is concerned.

What recommendations would you give to someone considering this product?

It is always necessary to have a system like this among us, have its services and learn from everything it has to offer us, it was necessary to obtain software like Alibaba Cloud to improve processes in the company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

83 Likeliness to Recommend

85 Plan to Renew

6 Since last award

77 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Alibaba Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Access Management Includes social sign-on, external authorization, and fraud detection.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

Raphael G.

Amazingly easy to use and very advanced

Likeliness to Recommend

Pros

Jasmeet singh V.

This brand represents the hardwork and dedication

Likeliness to Recommend

Pros

Jesica Danie M.

The best system in the cloud.

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training