Alibaba Cloud Logo
Alibaba Cloud Logo
Alibaba Cloud

Alibaba Cloud

Composite Score
7.9 /10
CX Score
8.1 /10
Category
Alibaba Cloud
7.9 /10

What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details


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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

85 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

7% Negative
8% Neutral
85% Positive

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

84

Cloud Integration

83

Load Balancing

82

Access Management

82

Analytics and Reporting

80

Regulatory Compliance

80

Systems Performance Management

80

Data Migration

80

Encryption and Decryption Support

79

Capacity Management

78

Workflow Management

77

Vendor Capability Ratings

Average 77

Ease of Customization

80

Quality of Features

79

Ease of IT Administration

79

Ease of Implementation

79

Vendor Support

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

76

Business Value Created

75

Breadth of Features

75

Usability and Intuitiveness

75

Availability and Quality of Training

74

Alibaba Cloud Reviews

Chris B.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A high-security deduplication tool

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

Thanks to this platform, I can engage with online merchants, which benefits our business because I can get in touch with customers and show them photographs from AliExpress. It can increase its capability and operation to fulfill our business needs and deliver more computer servers wherever needed. Through its scalability, durability, and performance advantages, Alibaba Cloud offers Object Storage Service (OSS) for managing our enterprise storage demands.

What is your favorite aspect of this product?

The supplier satisfies the first requirements for building a dependable cloud service with globally known security standards, scalable software, and successful integration into the enterprise environment for hybrid cloud deployment, database service, and analytics. The product has received great feedback from internal stakeholders, and we wish to keep building this technology stack. It functions well with CDN distributions for affordable installs and secure transfers.

What do you dislike most about this product?

Services might be more affordable. Documents must be translated into various languages, including Portuguese, Spanish, French, and German. I occasionally am unable to utilize a two-factor password. As a result, it's only sometimes safe. Alibaba Cloud is a brand-new cloud computing platform. Alibaba Cloud's learning curve is steeper than other cloud service providers, and community support is less common for corporate use cases.

What recommendations would you give to someone considering this product?

More accessibility will be provided for mobility and a wide range of services. A collection of cloud computing services called Alibaba Cloud can be used separately or in combination to create a larger cloud computing platform. These services frequently deal with a wider variety of circumstances. Using Alibaba Cloud makes it easier to launch real-time apps. The application was developed especially for usage in business-related settings.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Auden B.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An enterprise security platform

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

A wide variety of cutting-edge security solutions are offered to safeguard cloud instances and data. Because there are so many possibilities, the storage services provided by Alibaba Cloud are dependable. Alibaba's cloud service offers a wide variety of commodities and infrastructure options. Alibaba is restricted to a single region despite meeting our infrastructure needs, and the company uses several clouds.

What is your favorite aspect of this product?

We can complete tasks faster and conserve team time with a more practical setup. Any company can afford the prices, just like we can. With Alibaba Cloud, running apps in real-time is significantly simpler. The program is primarily intended for use in corporate applications. Alibaba's cloud services include most of the features other significant cloud providers offer. I need to learn new words, but it's easy to change.

What do you dislike most about this product?

In terms of dangers and laws, Alibaba Cloud could be more effective. Alibaba's technical help has earned a reputation for being a touch tardy in responding over time. Configurations and deployments could be complicated due to the skills necessary. Due to its widespread accessibility, it also appears to have fewer users. Implementing deployments needs expertise and is a complex process.

What recommendations would you give to someone considering this product?

A hybrid backup recovery function that enhances data deduplication while maintaining high data security is critical to effective backup and recovery management. Data from our clients can be archived easily and by better compression techniques to preserve our historical records and cold data. For the inclusion of additional tools like flexible search, cross-integration and versatility must be increased.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2022

scalability, availability and easy to use

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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