Alibaba Cloud Customer Reviews 2024

Alibaba Cloud

7.7 /10

What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

84 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

8% Negative

0% Neutral

92% Positive

Pros

Respectful
Altruistic
Unique Features
Effective Service

Feature Ratings

Average 79

Cloud Integration

Cloud Backup

Load Balancing

Access Management

Systems Performance Management

Data Migration

Analytics and Reporting

Regulatory Compliance

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Average 77

Quality of Features

Ease of Customization

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Alibaba Cloud Reviews

Auden B.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

An enterprise security platform

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

A wide variety of cutting-edge security solutions are offered to safeguard cloud instances and data. Because there are so many possibilities, the storage services provided by Alibaba Cloud are dependable. Alibaba's cloud service offers a wide variety of commodities and infrastructure options. Alibaba is restricted to a single region despite meeting our infrastructure needs, and the company uses several clouds.

What is your favorite aspect of this product?

We can complete tasks faster and conserve team time with a more practical setup. Any company can afford the prices, just like we can. With Alibaba Cloud, running apps in real-time is significantly simpler. The program is primarily intended for use in corporate applications. Alibaba's cloud services include most of the features other significant cloud providers offer. I need to learn new words, but it's easy to change.

What do you dislike most about this product?

In terms of dangers and laws, Alibaba Cloud could be more effective. Alibaba's technical help has earned a reputation for being a touch tardy in responding over time. Configurations and deployments could be complicated due to the skills necessary. Due to its widespread accessibility, it also appears to have fewer users. Implementing deployments needs expertise and is a complex process.

What recommendations would you give to someone considering this product?

A hybrid backup recovery function that enhances data deduplication while maintaining high data security is critical to effective backup and recovery management. Data from our clients can be archived easily and by better compression techniques to preserve our historical records and cold data. For the inclusion of additional tools like flexible search, cross-integration and versatility must be increased.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2022

scalability, availability and easy to use

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

ALPER K.

Role: Information Technology
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2022

Growing rapidly strongly but not enough !

Likeliness to Recommend

3 /10

What differentiates Alibaba Cloud from other similar products?

* It is growing too fast. * Encryption and security is great . * Pricing is manageable. It is better compared to AWS and Microsoft Azure .

What is your favorite aspect of this product?

* Allows for flexibility. * It is not expensive. * Encryption and security is reliable. * Services is really awesome. It has too many valuable services.

What do you dislike most about this product?

* It should also think about USA and Europe market. Chinese market is not enough. * It has potential compliance issues.

What recommendations would you give to someone considering this product?

* Become more productive try to be more effective as AWS does, * Think about what world requires not only China's demands. * Fix potential compliance issues

Pros

Over Delivered
Reliable
Enables Productivity
Efficient Service

Cons

Wastes Time
Inhibits Innovation
Less Performance Enhancing

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

84 Likeliness to Recommend

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Alibaba Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Load Balancing Allows distribution of workloads across multiple computing resources.

Access Management Includes social sign-on, external authorization, and fraud detection.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

Auden B.

An enterprise security platform

Likeliness to Recommend

Pros

scalability, availability and easy to use

Likeliness to Recommend

Pros

ALPER K.

Growing rapidly strongly but not enough !

Likeliness to Recommend

Pros

Cons

Most Popular Alibaba Cloud Comparisons

Amazon EC2

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

1
Since last award

1
Since last award

Feature Ratings

Cloud Integration

Cloud Backup

Load Balancing

Access Management

Systems Performance Management

Data Migration

Analytics and Reporting

Regulatory Compliance

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Quality of Features

Ease of Customization

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training