Alibaba Cloud Customer Reviews 2025 | SoftwareReviews

Alibaba Cloud

Composite Score

7.8 /10

CX Score

8.0 /10

38 Reviews Write a Review

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What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

86 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 86%
Conflict Resolution:: 87%
Strategy & Innovation:: 90%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

6% Negative

8% Neutral

86% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

Cloud Integration

Analytics and Reporting

Access Management

Load Balancing

Systems Performance Management

Regulatory Compliance

Capacity Management

Data Migration

Encryption and Decryption Support

SLA Management

Vendor Capability Ratings

Average 78

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Alibaba Cloud Reviews

Abhishek S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to managed all servers at one place

Likeliness to Recommend

8 /10

What differentiates Alibaba Cloud from other similar products?

Easy to use and simpl some functions are made easy rather than others

What is your favorite aspect of this product?

On hand and user experience which is better for me

What do you dislike most about this product?

I don't think so but in future may be some scripting functions will available for direct use.

What recommendations would you give to someone considering this product?

Definitely I will do to my colleague

Pros

Enables Productivity
Trustworthy
Unique Features
Efficient Service

Victor G.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

good product easy to use

Likeliness to Recommend

7 /10

What differentiates Alibaba Cloud from other similar products?

It does not have many differences from the others that I have used, I think that what I have seen the most difference is the e-commerce, I can say that it is also an easy-to-use product

What is your favorite aspect of this product?

For me, I think it would be the price, it is reasonable compared to others

What do you dislike most about this product?

that most of its data centers are in the West, this can mean slowness for us in some services

What recommendations would you give to someone considering this product?

It is an easy to use product, and it offers many cloud services, from database, analysis and logistics for very good prices, it is easy to use too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jonathan Alexander C.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

A high-performance, efficient, and scalable cloud

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

I would say that the main difference with other similar services or products is the great speed that it offers to establish connection with our services in the clouds as well as the great scalability that it has in the services that it offers so much so that we have maintained our hybrid infrastructure and it has been very It is easy to be able to migrate these services and provide our users with the services offered by the company in a transparent manner without them being affected.

What is your favorite aspect of this product?

What I like the most is its easy and agile integration as well as the speed it offers in the database connections it offers. Another very important aspect that led us to trust this service is the large number of servers that it has distributed in several countries, which makes it reliable in terms of service availability.

What do you dislike most about this product?

I would say that the cost and the technical support are a bit. I imagine that due to the number of clients they have, it is sometimes very difficult to connect with one.

What recommendations would you give to someone considering this product?

That it is a good infrastructure option in the clouds for your company that has good services for both databases and application hosting, but you should consider whether your integration process complies with what this provider offers.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Inspires Innovation

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

83 Likeliness to Recommend

86 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Alibaba Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Access Management Includes social sign-on, external authorization, and fraud detection.

Load Balancing Allows distribution of workloads across multiple computing resources.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

Abhishek S.

Easy to managed all servers at one place

Likeliness to Recommend

Pros

Victor G.

good product easy to use

Likeliness to Recommend

Pros

Jonathan Alexander C.

A high-performance, efficient, and scalable cloud

Likeliness to Recommend

Pros

Most Popular Alibaba Cloud Comparisons

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Feature Ratings

Cloud Backup

Cloud Integration

Analytics and Reporting

Access Management

Load Balancing

Systems Performance Management

Regulatory Compliance

Capacity Management

Data Migration

Encryption and Decryption Support

SLA Management

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training