Alibaba Cloud Logo
Alibaba Cloud Logo
Alibaba Cloud

Alibaba Cloud

Composite Score
7.9 /10
CX Score
8.1 /10
Category
Alibaba Cloud
7.9 /10

What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details


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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

85 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

7% Negative
8% Neutral
85% Positive

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

84

Cloud Integration

83

Load Balancing

82

Access Management

82

Analytics and Reporting

80

Regulatory Compliance

80

Systems Performance Management

80

Data Migration

80

Encryption and Decryption Support

79

Capacity Management

78

SLA Management

77

Vendor Capability Ratings

Average 77

Ease of Customization

80

Quality of Features

79

Ease of IT Administration

79

Ease of Implementation

79

Vendor Support

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

76

Business Value Created

75

Breadth of Features

75

Usability and Intuitiveness

75

Availability and Quality of Training

74

Alibaba Cloud Reviews

Olayiwola A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Wonderful product

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

PRICES DIFFER , COMPUTING CAPACITY, SECURITY AND STORAGE

What is your favorite aspect of this product?

IT PROVIDES SCALABLE , SECURE AND REILIABLE CLOUD COMPUTING SERVICES

What do you dislike most about this product?

NOTHING TO DISLIKE

What recommendations would you give to someone considering this product?

Highly recomend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Victor G.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

good product easy to use

Likeliness to Recommend

7 /10

What differentiates Alibaba Cloud from other similar products?

It does not have many differences from the others that I have used, I think that what I have seen the most difference is the e-commerce, I can say that it is also an easy-to-use product

What is your favorite aspect of this product?

For me, I think it would be the price, it is reasonable compared to others

What do you dislike most about this product?

that most of its data centers are in the West, this can mean slowness for us in some services

What recommendations would you give to someone considering this product?

It is an easy to use product, and it offers many cloud services, from database, analysis and logistics for very good prices, it is easy to use too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jyothsna R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use and cost effective cloud.

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

Advanced anti-DDoS

What is your favorite aspect of this product?

Storage price

What do you dislike most about this product?

It stops sometimes and will take time

What recommendations would you give to someone considering this product?

I recommend that if someone wants high security then you can choose this product as it is very safe, secure cloud storage.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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