Alibaba Cloud Customer Reviews 2025 | SoftwareReviews

Alibaba Cloud

Composite Score

7.8 /10

CX Score

8.0 /10

38 Reviews Write a Review

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What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

86 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 86%
Conflict Resolution:: 87%
Strategy & Innovation:: 90%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

6% Negative

8% Neutral

86% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

Cloud Integration

Analytics and Reporting

Access Management

Load Balancing

Systems Performance Management

Regulatory Compliance

Capacity Management

Data Migration

Encryption and Decryption Support

SLA Management

Vendor Capability Ratings

Average 78

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Alibaba Cloud Reviews

Soranyela R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Meets expectations

Likeliness to Recommend

7 /10

What differentiates Alibaba Cloud from other similar products?

It offers a wide range of products and services, such as cloud infrastructure, data analytics, and security.

What is your favorite aspect of this product?

Competitive prices

What do you dislike most about this product?

Compatibility limitations with certain operating systems and applications.

What recommendations would you give to someone considering this product?

Assess the individual needs of the company before

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Nishith S.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to adopt, but not competitive

Likeliness to Recommend

8 /10

What differentiates Alibaba Cloud from other similar products?

Alibaba is easy to adopt, and can be easy on the price but lacks seamless integration with the environment and also the features as compared to competitors

What is your favorite aspect of this product?

Easy to adopt as a product

What do you dislike most about this product?

The integrations documentation are not comprehensive

What recommendations would you give to someone considering this product?

Try it out and check if it fits the requirements.

Pros

Trustworthy
Efficient Service
Caring
Respectful

Cons

Less Reliable
Less Productive
Charges for Enhancements

Olayiwola A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Wonderful product

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

PRICES DIFFER , COMPUTING CAPACITY, SECURITY AND STORAGE

What is your favorite aspect of this product?

IT PROVIDES SCALABLE , SECURE AND REILIABLE CLOUD COMPUTING SERVICES

What do you dislike most about this product?

NOTHING TO DISLIKE

What recommendations would you give to someone considering this product?

Highly recomend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

83 Likeliness to Recommend

86 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Alibaba Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Access Management Includes social sign-on, external authorization, and fraud detection.

Load Balancing Allows distribution of workloads across multiple computing resources.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

Soranyela R.

Meets expectations

Likeliness to Recommend

Pros

Nishith S.

Easy to adopt, but not competitive

Likeliness to Recommend

Pros

Cons

Olayiwola A.

Wonderful product

Likeliness to Recommend

Pros

Most Popular Alibaba Cloud Comparisons

Amazon EC2

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Feature Ratings

Cloud Backup

Cloud Integration

Analytics and Reporting

Access Management

Load Balancing

Systems Performance Management

Regulatory Compliance

Capacity Management

Data Migration

Encryption and Decryption Support

SLA Management

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training