Alibaba Cloud Customer Reviews 2024

Alibaba Cloud

Composite Score

7.9 /10

CX Score

8.1 /10

35 Reviews Write a Review

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What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

85 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Average 77

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Alibaba Cloud Reviews

Soranyela R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Meets expectations

Likeliness to Recommend

7 /10

What differentiates Alibaba Cloud from other similar products?

It offers a wide range of products and services, such as cloud infrastructure, data analytics, and security.

What is your favorite aspect of this product?

Competitive prices

What do you dislike most about this product?

Compatibility limitations with certain operating systems and applications.

What recommendations would you give to someone considering this product?

Assess the individual needs of the company before

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Abhishek S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to managed all servers at one place

Likeliness to Recommend

8 /10

What differentiates Alibaba Cloud from other similar products?

Easy to use and simpl some functions are made easy rather than others

What is your favorite aspect of this product?

On hand and user experience which is better for me

What do you dislike most about this product?

I don't think so but in future may be some scripting functions will available for direct use.

What recommendations would you give to someone considering this product?

Definitely I will do to my colleague

Pros

Enables Productivity
Trustworthy
Unique Features
Efficient Service

Jonathan Alexander C.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

A high-performance, efficient, and scalable cloud

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

I would say that the main difference with other similar services or products is the great speed that it offers to establish connection with our services in the clouds as well as the great scalability that it has in the services that it offers so much so that we have maintained our hybrid infrastructure and it has been very It is easy to be able to migrate these services and provide our users with the services offered by the company in a transparent manner without them being affected.

What is your favorite aspect of this product?

What I like the most is its easy and agile integration as well as the speed it offers in the database connections it offers. Another very important aspect that led us to trust this service is the large number of servers that it has distributed in several countries, which makes it reliable in terms of service availability.

What do you dislike most about this product?

I would say that the cost and the technical support are a bit. I imagine that due to the number of clients they have, it is sometimes very difficult to connect with one.

What recommendations would you give to someone considering this product?

That it is a good infrastructure option in the clouds for your company that has good services for both databases and application hosting, but you should consider whether your integration process complies with what this provider offers.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Inspires Innovation

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

83 Likeliness to Recommend

85 Plan to Renew

6 Since last award

77 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Alibaba Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Access Management Includes social sign-on, external authorization, and fraud detection.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

Soranyela R.

Meets expectations

Likeliness to Recommend

Pros

Abhishek S.

Easy to managed all servers at one place

Likeliness to Recommend

Pros

Jonathan Alexander C.

A high-performance, efficient, and scalable cloud

Likeliness to Recommend

Pros

Most Popular Alibaba Cloud Comparisons

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Since last award

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Feature Ratings

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training