Alibaba Cloud Customer Reviews 2024

Alibaba Cloud

Composite Score

7.9 /10

CX Score

8.1 /10

35 Reviews Write a Review

Claim Software

What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

85 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Average 77

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Alibaba Cloud Reviews

musa S.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Reasonable price with good quality

Likeliness to Recommend

8 /10

What differentiates Alibaba Cloud from other similar products?

The price is cheaper compare to AWS

What is your favorite aspect of this product?

Price is cheaper and the support team is very kind to give us discount price as beginner

What do you dislike most about this product?

lack of documentation in English. many documentation is in Chinese

What recommendations would you give to someone considering this product?

Its a good product I had no issue so far

Pros

Respectful
Client Friendly Policies
Trustworthy
Efficient Service

Mahmoud R.

Role: Information Technology
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Feb 2023

One of the top cloud service providers

Likeliness to Recommend

7 /10

What differentiates Alibaba Cloud from other similar products?

(1) Cost Effectiveness (2) Global Reach (3) Artificial Intelligence (4) Hybrid Cloud (5) Data Centers (6) E-Commerce Focus

What is your favorite aspect of this product?

As a subsidiary of Alibaba Group, Alibaba Cloud has a deep understanding of the e-commerce industry, offering solutions that are tailored to the specific needs of e-commerce businesses.

What do you dislike most about this product?

(1) Security Concerns (2) Integration Challenges (3) Complexity

What recommendations would you give to someone considering this product?

(1) Make sure you have a clear understanding of your e-commerce goals and budget (2) Research the different e-commerce products available on Alibaba Cloud (3) Before launching your e-commerce platform, make sure to test it thoroughly (4) Consider security (5) Regularly monitor your e-commerce platform, and evaluate its performance

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nishith S.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to adopt, but not competitive

Likeliness to Recommend

8 /10

What differentiates Alibaba Cloud from other similar products?

Alibaba is easy to adopt, and can be easy on the price but lacks seamless integration with the environment and also the features as compared to competitors

What is your favorite aspect of this product?

Easy to adopt as a product

What do you dislike most about this product?

The integrations documentation are not comprehensive

What recommendations would you give to someone considering this product?

Try it out and check if it fits the requirements.

Pros

Trustworthy
Efficient Service
Caring
Respectful

Cons

Less Reliable
Less Productive
Charges for Enhancements

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

83 Likeliness to Recommend

85 Plan to Renew

6 Since last award

77 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Alibaba Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Access Management Includes social sign-on, external authorization, and fraud detection.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

musa S.

Reasonable price with good quality

Likeliness to Recommend

Pros

Mahmoud R.

One of the top cloud service providers

Likeliness to Recommend

Pros

Nishith S.

Easy to adopt, but not competitive

Likeliness to Recommend

Pros

Cons

Most Popular Alibaba Cloud Comparisons

Amazon EC2

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

6
Since last award

3
Since last award

Feature Ratings

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training