Alibaba Cloud Customer Reviews 2024

Alibaba Cloud

Composite Score

7.9 /10

CX Score

8.1 /10

35 Reviews Write a Review

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What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

85 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Helps Innovate
Continually Improving Product
Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Average 77

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Alibaba Cloud Reviews

Karly M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Tool for high-security data deduplication

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

I can engage with online merchants due to this platform, which benefits our business because I can get in touch with customers and show them photographs from AliExpress. It can increase its capability and operation to fulfill our business needs and deliver more computer servers wherever needed. Through its scalability, durability, and performance advantages, Alibaba Cloud offers Object Storage Service (OSS) for managing our enterprise storage demands.

What is your favorite aspect of this product?

The supplier satisfies the first requirements for building a dependable cloud service with globally known security standards, scalable software, and successful integration into the enterprise environment for hybrid cloud deployment, database service, and analytics. The product has received great feedback from internal stakeholders, and we wish to keep building this technology stack. It functions well with CDN distributions for affordable installs and secure transfers.

What do you dislike most about this product?

Services might be more affordable. Documents must be translated into various languages, including Portuguese, Spanish, French, and German. I occasionally am unable to utilize a two-factor password. As a result, it's only sometimes safe. Alibaba Cloud is a brand-new cloud computing platform. Alibaba Cloud's learning curve is steeper than other cloud service providers, and community support is less common for corporate use cases.

What recommendations would you give to someone considering this product?

More accessibility will be provided for mobility and a wide range of services. A collection of cloud computing services called Alibaba Cloud can be used separately or in combination to create a larger cloud computing platform. These services frequently deal with a wider variety of circumstances. Using Alibaba Cloud makes it easier to launch real-time apps. The application was developed especially for usage in business-related settings.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Fuad A.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use for small to medium businesses.

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

Easy to use and user friendly when compared to other cloud

What is your favorite aspect of this product?

Infrastructure as a service

What do you dislike most about this product?

Console access is very slow

What recommendations would you give to someone considering this product?

Improve the console access speed

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mayur J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Alibaba Cloud has very good security options

Likeliness to Recommend

8 /10

What differentiates Alibaba Cloud from other similar products?

A managed database service called ApsaraDB RDS for MySQL can make setting up, configuring, and managing a MySQL database a lot easier.

What is your favorite aspect of this product?

Alibaba, which also has great capabilities and qualities, is the main player in the Asia-Pacific region. It offers alternatives for horizontal and vertical scaling with good availability.

What do you dislike most about this product?

High price 2. Features and functionality that are limited 3. Subpar output 4. Unfriendly to users

What recommendations would you give to someone considering this product?

1. If you are more concerned about your data being hosted in your near region then Alibaba Cloud good one but in terms of Security, Pricing need to think before considering this product.

Pros

Enables Productivity
Altruistic
Acts with Integrity
Helps Innovate

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

83 Likeliness to Recommend

85 Plan to Renew

6 Since last award

77 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Alibaba Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Access Management Includes social sign-on, external authorization, and fraud detection.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alibaba Cloud Reviews

Karly M.

Tool for high-security data deduplication

Likeliness to Recommend

Pros

Fuad A.

Easy to use for small to medium businesses.

Likeliness to Recommend

Pros

Mayur J.

Alibaba Cloud has very good security options

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Analytics and Reporting

Regulatory Compliance

Systems Performance Management

Data Migration

Encryption and Decryption Support

Capacity Management

Workflow Management

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training