Algolia Customer Reviews 2024

Algolia

Composite Score

7.9 /10

CX Score

7.6 /10

49 Reviews Write a Review

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What is Algolia?

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Company Details

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Awards & Recognition

Algolia won the following awards in the Enterprise Search category

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3 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Algolia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Algolia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

3
Since last award

71 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Algolia?

7% Negative

4% Neutral

89% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Inspires Innovation

Cons

Vendor's Interest First
Less Generous

Feature Ratings

Average 84

Results Sorting

Content Aggregation

User interface for search/retrieval

Advanced/Faceted search

Processing and Indexing

AI/Machine Learning

Synonyms and Stemming

Search Query Parsers

Optical Character Recognition

Content Analytics

Audio and Video Analytics

Vendor Capability Ratings

Average 78

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Ease of Customization

Algolia Reviews

Terry E L.

Role: Operations
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2020

Could be a fantastic product

Likeliness to Recommend

7 /10

What differentiates Algolia from other similar products?

Much easier to use and implement

What is your favorite aspect of this product?

The search feature

What do you dislike most about this product?

Would like better tutorials

What recommendations would you give to someone considering this product?

Improve toolkits

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Reliable

David B.

Role: Operations
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Easy to use with nice features. Provides value

Likeliness to Recommend

9 /10

What differentiates Algolia from other similar products?

more user friendly

What is your favorite aspect of this product?

productivity

What do you dislike most about this product?

configuration

What recommendations would you give to someone considering this product?

test it out for your self and see if it would provide value to you

Pros

Enables Productivity
Respectful
Helps Innovate
Continually Improving Product

Leo S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

User friendly, but a little high on price

Likeliness to Recommend

7 /10

What differentiates Algolia from other similar products?

Realtime search results

What is your favorite aspect of this product?

Personal and customized design

What do you dislike most about this product?

The price is a little high

What recommendations would you give to someone considering this product?

Try the free trail version before purchase

Pros

Trustworthy
Client Friendly Policies
Fair
Acts with Integrity

Algolia

What is Algolia?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Algolia Ratings

88 Likeliness to Recommend

95 Plan to Renew

3 Since last award

71 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Algolia?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Algolia Reviews

Terry E L.

Could be a fantastic product

Likeliness to Recommend

Pros

David B.

Easy to use with nice features. Provides value

Likeliness to Recommend

Pros

Leo S.

User friendly, but a little high on price

Likeliness to Recommend

Pros

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Feature Ratings

Results Sorting

Content Aggregation

User interface for search/retrieval

Advanced/Faceted search

Processing and Indexing

AI/Machine Learning

Synonyms and Stemming

Search Query Parsers

Optical Character Recognition

Content Analytics

Audio and Video Analytics

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Ease of Customization