Algolia Customer Reviews 2024

Algolia

Composite Score

7.3 /10

CX Score

7.3 /10

39 Reviews Write a Review

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What is Algolia?

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Company Details

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Awards & Recognition

Algolia won the following awards in the Enterprise Search category

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3 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Algolia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Algolia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Algolia?

6% Negative

6% Neutral

88% Positive

Pros

Enables Productivity
Continually Improving Product
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 83

Results Sorting

Advanced/Faceted search

User interface for search/retrieval

Content Aggregation

Content Analytics

Synonyms and Stemming

Processing and Indexing

Optical Character Recognition

Search Query Parsers

AI/Machine Learning

Multi Format Support

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Algolia Reviews

Hiroshi I.

Role: Sales Marketing
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Discover Sinequa, a different approach to finding

Likeliness to Recommend

9 /10

What differentiates Algolia from other similar products?

What makes this tool different to others is that it can analyse the free text data including documents, emails and social media, which makes this tool very good for business intelligence.

What is your favorite aspect of this product?

The best thing I have found in Sinequa is that it has an interface that can be easily understood by any user regardless the level of technical know how. Moreover, its filter function and flexibility in regard of the particular requirements each company may have is a feature I do appreciate a lot.

What do you dislike most about this product?

But unlike Sinequa, what I find unappealing is its relatively expensive cost especially for some small business. Still, I think that it works and there is good reason to sponsor it because it will enhance productivity and decision-making in the firm.

What recommendations would you give to someone considering this product?

In other words, I would recommend Sinequa to any organization that wants to enhance information search and retrieval, enhance decision making and enhance the efficiency of the employees. This feature makes it easier to compile different data sources, analyze unstructured

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Saurabh S.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use & integrate with hand full of features

Likeliness to Recommend

10 /10

What differentiates Algolia from other similar products?

Handful of features making it easy for a non technical person to add rules/synonyms and other non-impacting configuration from their out of the box UI. Different Analytics tab to show and filter analytics based on manual tags added while performing search

What is your favorite aspect of this product?

UI based Search Demo, giving an option setup basic search and do a quick demo on their UI Query Categorisation and Dynamic Re-ranking to get most out of the analytics reported from the actual users.

What do you dislike most about this product?

Less Customisation at the data indexing end, so need to add manual customisations while indexing for some special use cases, but this may or may not be same for all the customer of Algolia

What recommendations would you give to someone considering this product?

Go for it if you want to setup your search and recommend in less time.

Pros

Unique Features
Inspires Innovation
Reliable
Performance Enhancing

Cons

Vendor's Interest First

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2023

Blazing fast search enginge with superb insights!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Algolia

What is Algolia?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Algolia Ratings

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Algolia?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Algolia Reviews

Hiroshi I.

Discover Sinequa, a different approach to finding

Likeliness to Recommend

Pros

Saurabh S.

Easy to use & integrate with hand full of features

Likeliness to Recommend

Pros

Cons

Blazing fast search enginge with superb insights!

Likeliness to Recommend

Pros

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1
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Feature Ratings

Results Sorting

Advanced/Faceted search

User interface for search/retrieval

Content Aggregation

Content Analytics

Synonyms and Stemming

Processing and Indexing

Optical Character Recognition

Search Query Parsers

AI/Machine Learning

Multi Format Support

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization