Algolia Customer Reviews 2024

Algolia

Composite Score

7.3 /10

CX Score

7.3 /10

39 Reviews Write a Review

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What is Algolia?

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Company Details

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Awards & Recognition

Algolia won the following awards in the Enterprise Search category

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3 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Algolia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Algolia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Algolia?

6% Negative

6% Neutral

88% Positive

Pros

Enables Productivity
Continually Improving Product
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 83

Results Sorting

Advanced/Faceted search

User interface for search/retrieval

Content Aggregation

Content Analytics

Synonyms and Stemming

Processing and Indexing

Optical Character Recognition

Search Query Parsers

AI/Machine Learning

Multi Format Support

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Algolia Reviews

Jatero A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Fantastic Product!!

Likeliness to Recommend

9 /10

What differentiates Algolia from other similar products?

Ease of integration The documentation is great

What is your favorite aspect of this product?

The dashboard is amazing!

What do you dislike most about this product?

It can be challenging to learn its functions. However, with time it gets easy.

What recommendations would you give to someone considering this product?

The software increases conversion rates by leveraging online engagements. It is a fundamental need for any business. Algolia will help your business grow faster.

Pros

Helps Innovate
Reliable
Caring
Respectful

Sandra S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best software to enable search & discovery!

Likeliness to Recommend

10 /10

What differentiates Algolia from other similar products?

Algolia offers a wide range of advanced features for a very reduced price with compared to the similar software products in the market. These features include fully hosted search APIs, 3rd party app integrations, dashboard with informative analytics, A/B testing, visual editors and so much more AI based features!

What is your favorite aspect of this product?

What I personally love about Algolia is their AI based search capabilities that allows dynamic synonym suggestion, dynamic re-ranking and query suggestions. Also, I love Algolia because the search processes done by it is way faster because of the DSNs they have.

What do you dislike most about this product?

I dislike the pricing they have towards medium scale businesses/teams. That can be revised and reduced.

What recommendations would you give to someone considering this product?

Algolia is a 10/10 for any enterprise looking to level-up their search and discovery abilities of the website and the search navigation system with very few IT resources and lower cost of ownership. I recommend them to book a demo with the sales team and ask for a quotation and move forward from there.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

James G.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Removes our need to worry about document search

Likeliness to Recommend

9 /10

What differentiates Algolia from other similar products?

Well designed interface, great API docs, clear and transparent pricing.

What is your favorite aspect of this product?

I love the reporting we get on search analytics as it helps us understand what customers are searching for and unable to find — so we can improve our documentation. I also love how the search experience is really strong for our customers so they can find what they need with confidence.

What do you dislike most about this product?

Most frustrations are around features available on each pricing tier — it'd be great to have more functionality on the more affordable tiers.

What recommendations would you give to someone considering this product?

Don't even think about building your own search if you're looking to implement document or website search. If you can budget for it, Algolia solves your problems and means you don't have to worry about maintenance.

Pros

Performance Enhancing
Inspires Innovation
Helps Innovate
Reliable

Cons

Vendor Friendly Policies
Less Generous

Algolia

What is Algolia?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Algolia Ratings

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Algolia?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Algolia Reviews

Jatero A.

Fantastic Product!!

Likeliness to Recommend

Pros

Sandra S.

Best software to enable search & discovery!

Likeliness to Recommend

Pros

James G.

Removes our need to worry about document search

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Results Sorting

Advanced/Faceted search

User interface for search/retrieval

Content Aggregation

Content Analytics

Synonyms and Stemming

Processing and Indexing

Optical Character Recognition

Search Query Parsers

AI/Machine Learning

Multi Format Support

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization