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Algolia Logo
Algolia

Algolia

Composite Score
7.9 /10
CX Score
7.7 /10
Category
Algolia
7.9 /10

What is Algolia?

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Company Details


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Awards & Recognition

Algolia won the following awards in the Enterprise Search category

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Algolia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Algolia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

71 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
58%
Conflict Resolution:
78%
Strategy & Innovation:
82%
Service Experience:
84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Algolia?

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7% Negative
4% Neutral
89% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Cons

  • Vendor's Interest First
  • Less Generous

Feature Ratings

Average 84

Results Sorting

90

Content Aggregation

87

User interface for search/retrieval

87

Advanced/Faceted search

85

Processing and Indexing

85

AI/Machine Learning

84

Search Query Parsers

82

Synonyms and Stemming

82

Optical Character Recognition

81

Content Analytics

80

Audio and Video Analytics

79

Vendor Capability Ratings

Average 78

Quality of Features

82

Breadth of Features

82

Business Value Created

82

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Vendor Support

78

Usability and Intuitiveness

77

Availability and Quality of Training

76

Ease of Data Integration

76

Ease of Implementation

75

Ease of Customization

70

Algolia Reviews

Grace L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Amazing search engine

Likeliness to Recommend

8 /10

What differentiates Algolia from other similar products?

This tool offers great search speed and is easy to integrate, it is one of the best search providers I have used, it is amazing to find content on a website, especially if your website is focused on bringing documentation to end users on a tool, it also allows better management when conducting these investigations, in order to ensure productivity, it is also extremely easy to create a search index both at compilation time in the project code and through the Algolia's panel, is an extremely fast tool that can manage styles quite well by using a productive scoring formula that is very easy to adjust.

What is your favorite aspect of this product?

I like the idea of creating replicas of your data with different parameters for different search use cases, it has a unique way of searching through attributes, also adaptable and capable of giving you business intelligence from your data, I also like customizable and well documented that the algorithm is, it also presents visual search results that are attractive in addition to being very fast in terms of displaying search results, I also like that it is very easy to use and add information, the home page of the product is one of the best I've seen to date, I also love the simplicity of this product.

What do you dislike most about this product?

I have no problem with this tool, it seems to me that it does its job correctly, I still can't find anything negative that I can mention.

What recommendations would you give to someone considering this product?

It's incredibly powerful, providing users with instant search engine results at breakneck levels. It is incredibly useful when you need information at your disposal in a high speed environment, I highly recommend it.

Pros

  • Enables Productivity
  • Caring
  • Fair
  • Friendly Negotiation

Leah P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

The perfect solution.

Likeliness to Recommend

10 /10

What differentiates Algolia from other similar products?

Algolia is the solution to all our search problems in the company. We can customize it the way we want, with Algolia we can carefully find what we are looking for.

What is your favorite aspect of this product?

I really like that it is a program that can be executed very easily and quickly, our users are fascinated with this program because it greatly favors the search system. It is easy and fast to use.

What do you dislike most about this product?

We have been using Algolia for about 5 months and I can say that I have not seen anything wrong with the program, on the contrary everything has progressed very well.

What recommendations would you give to someone considering this product?

I would really recommend it to anyone who needs a search method in their organization, a simple platform, but with unique capabilities that you have to know how to take advantage of. My colleagues should implement it in their company now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brinley F.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Incredible searches.

Likeliness to Recommend

10 /10

What differentiates Algolia from other similar products?

The speed with which it works is incredible, everything is solved in an easy and concise way, our clients are very satisfied, all we have done is configure Angolia together with the project and the index, so that we can use it from the application.

What is your favorite aspect of this product?

We have been using it for about 8 months, everything has worked correctly, without alterations, the only thing that is the price that is expensive, but that is what we must pay for a good service. It is easily set up and the customer service is satisfactory.

What do you dislike most about this product?

The product is unique, you only have to try it once to realize how much it has to offer us in the company, it helps us a lot. I do not have anything bad to say.

What recommendations would you give to someone considering this product?

It is satisfying to know that what you are using is quality and that the work is done with confidence and professionalism. Customers feel very comfortable when it comes to searching for products quickly and without errors, for all this and every day there are more sales.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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