Algolia Customer Reviews 2024

Algolia

Composite Score

7.3 /10

CX Score

7.3 /10

39 Reviews Write a Review

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What is Algolia?

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Company Details

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Awards & Recognition

Algolia won the following awards in the Enterprise Search category

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3 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Product Impact

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Algolia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Algolia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Algolia?

6% Negative

6% Neutral

88% Positive

Pros

Enables Productivity
Continually Improving Product
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 83

Results Sorting

Advanced/Faceted search

User interface for search/retrieval

Content Aggregation

Content Analytics

Synonyms and Stemming

Processing and Indexing

Optical Character Recognition

Search Query Parsers

AI/Machine Learning

Multi Format Support

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Algolia Reviews

Abri G.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Fantastic product, easy to implement and maintain.

Likeliness to Recommend

9 /10

What differentiates Algolia from other similar products?

Algolia's search algorithms just work. I've worked with different search bars across many web applications, and usually the search results just aren't exactly what you need. This is different for Algolia search.

What is your favorite aspect of this product?

The control you have over your indexes, and how search results are found and displayed. This really allows us to customise what products we want to show a customer when they search, and really make the search personal and specific to our platform.

What do you dislike most about this product?

We use React.js as the main framework for our web application. Algolia has built-in React components that you can use to get the initial implementation up and running within a few hours. We did note, however, that these components aren't always fully optimised, and causes some additional load on some of our pages. Considering removing all Algolia-written components, and just using their REST API to get access to that wonderful search algorithm.

What recommendations would you give to someone considering this product?

Try the free tier of their product in some small form of application. You'll be implementing their search functionality on your main platform soon after, I promise.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Works well with a modular approach

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Alexander G.

Role: C-Level
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Super fast UX and good mage 2 integration

Likeliness to Recommend

10 /10

What differentiates Algolia from other similar products?

geo search with massive faceting, straight forward and extensible magento 2 integration

What is your favorite aspect of this product?

The (end) user inteface and its performance

What do you dislike most about this product?

pricing, innovation speed could both be improved

What recommendations would you give to someone considering this product?

Select carefully, search is a complex topic!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Less Generous
Vendor's Interest First
Less Transparent

Algolia

What is Algolia?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Algolia Ratings

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Algolia?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Algolia Reviews

Abri G.

Fantastic product, easy to implement and maintain.

Likeliness to Recommend

Pros

Works well with a modular approach

Likeliness to Recommend

Pros

Alexander G.

Super fast UX and good mage 2 integration

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Results Sorting

Advanced/Faceted search

User interface for search/retrieval

Content Aggregation

Content Analytics

Synonyms and Stemming

Processing and Indexing

Optical Character Recognition

Search Query Parsers

AI/Machine Learning

Multi Format Support

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization