Hyland Software

Alfresco

Composite Score

6.7 /10

CX Score

6.7 /10

18 Reviews Write a Review

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What is Alfresco?

The Alfresco platform delivers comprehensive cloud-native content services. Take a look at some of the key features that make it such a powerful addition to any organization.

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Alfresco Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfresco.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

83 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfresco?

23% Negative

9% Neutral

68% Positive

Pros

Over Delivered
Friendly Negotiation
Client's Interest First
Enables Productivity

Cons

Wastes Time
Less Transparent

Feature Ratings

Average 82

ECM Document Management

Workflow Process Automation

Metadata Management

Mobile

Search

Collaboration

Capture Channels

File Conversion

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Vendor Capability Ratings

Average 76

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Alfresco Screenshots

Alfresco Reviews

Sivaraman R.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Best enterprise content management solution

Likeliness to Recommend

8 /10

What differentiates Alfresco from other similar products?

Robust and indexing is so fast compared with others. Enterprise Search is amazing with multiple facets. Support and installation is easy

What is your favorite aspect of this product?

Search and APIs

What do you dislike most about this product?

Training availability and support

What recommendations would you give to someone considering this product?

Best for that enterprise solution and strategic tool with high value chain

Pros

Helps Innovate
Enables Productivity
Caring
Saves Time

Role: Public Sector
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Very useful but difficult to master for daily use

Likeliness to Recommend

3 /10

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Enables Productivity

Cons

Slower Product Innovation
Less Caring
Less Generous

Hunner M.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

My Experience With Alfresco Content Services

Likeliness to Recommend

9 /10

What differentiates Alfresco from other similar products?

With Alfresco Content Services offers scalable performance in addition to the much needed 24/7 support to businesses. These are two aspects that are not so common with the competitors.

What is your favorite aspect of this product?

I like that Alfresco Content Services is scalable and therefore we can pay for what we need and optimize performance when need be The software is secure and since it is available on cloud, it is readily accessible which is important for a business content management tool.

What do you dislike most about this product?

Besides the user interface that looks outdated, everything about Alfresco Content Services is amazing

What recommendations would you give to someone considering this product?

I have used Alfresco Content Services and it has not disappointed and therefore if you are considering it, I can guarantee you it will meet your business needs more so because it is scalable and affordable.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Alfresco

What is Alfresco?

Company Details

Book a Free Demo Today!

Alfresco Ratings

81 Likeliness to Recommend

83 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Alfresco?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Capture Channels Variety of ways a file can be ingested into the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Alfresco Screenshots

Workspace

Control Center

Alfresco Reviews

Sivaraman R.

Best enterprise content management solution

Likeliness to Recommend

Pros

Very useful but difficult to master for daily use

Likeliness to Recommend

Pros

Cons

Hunner M.

My Experience With Alfresco Content Services

Likeliness to Recommend

Pros

Feature Ratings

ECM Document Management

Workflow Process Automation

Metadata Management

Mobile

Search

Collaboration

Capture Channels

File Conversion

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support