Hyland Software

Alfresco

Composite Score

6.7 /10

CX Score

6.7 /10

18 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Alfresco?

The Alfresco platform delivers comprehensive cloud-native content services. Take a look at some of the key features that make it such a powerful addition to any organization.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Alfresco Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfresco.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

84 Plan to Renew

78 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfresco?

23% Negative

9% Neutral

68% Positive

Pros

Over Delivered
Friendly Negotiation
Client's Interest First
Enables Productivity

Cons

Less Transparent
Wastes Time

Feature Ratings

Average 82

ECM Document Management

Workflow Process Automation

Metadata Management

Mobile

Search

Collaboration

Capture Channels

File Conversion

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Vendor Capability Ratings

Average 76

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Alfresco Screenshots

Alfresco Reviews

ADITYA R.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Feature rich, easy to customize,

Likeliness to Recommend

9 /10

What differentiates Alfresco from other similar products?

• Most feature-rich tool I have ever seen • Great tool for Document management Powered with innovative RestAPI for integrations • It is very simple to perform customization • Makes it easy to access the current updates

What is your favorite aspect of this product?

• Backed with Cloud which allows users to access the documents from any part of the world • Great support from the community • Streamlines the process of content management

What do you dislike most about this product?

• User interface needs customization as it is not very engaging • Efforts must be laid to integrate it with social media • Higher level of dependency on partner solution for imaging, OCR, and content capturing

What recommendations would you give to someone considering this product?

• Widely used as a backend document management service but efforts should be made to improve the front end • It is challenging for people over 45+ years of age to learn it. Must launch intuitive tutorials to facilitate everyone in learning & using it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Josh W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Content Management Made Easy With Afresco

Likeliness to Recommend

9 /10

What differentiates Alfresco from other similar products?

The tool is very secure and offers ample cloud storage. In addition, this tool comes with content collaboration features.

What is your favorite aspect of this product?

First, I like that Alfresco Content Services is affordable It is easy to implement, and scaling is effortless especially when there is a need for more space. Thanks to its user interface, anyone can use it The tool is very secure It makes content collaboration a breeze/

What do you dislike most about this product?

I have had zero bad experiences with Alfresco Content Services. It always works,

What recommendations would you give to someone considering this product?

For an easy to use, affordable, secure and collaborative content manager, Alfresco Content Services is what you need. Give it a shot.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Helen B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Secure File Sharing

Likeliness to Recommend

9 /10

What differentiates Alfresco from other similar products?

In comparison with other online file cabinets, Alfresco offers a range of tools that make it possible to compete with other programs in its class, such as Dropbox, but also has a disadvantage because its cost is much higher, it has an optical recognition that Dropbox does not offer.

What is your favorite aspect of this product?

I like the presentation of the dashboard, has a wide range of tools that make the visual part something pleasant to share, uploading and sorting files and classify them in a way that makes you work extremely pleasant, is easy to manage and has all the controls at hand when placing files and publications to the stage.

What do you dislike most about this product?

One of the disadvantages is that it does not have to be tested, nor does it give a final price to the client, it is expensive, and sometimes makes it difficult to upload very large and heavy files to the interface.

What recommendations would you give to someone considering this product?

my recommendation is that you have a memory in the computer with an installed capacity of 4 GB or more, in addition to a fairly large hard drive, it is good to help with forums and tutorials to use the program and take advantage of its full potential.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Alfresco

What is Alfresco?

Company Details

Book a Free Demo Today!

Alfresco Ratings

81 Likeliness to Recommend

84 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Alfresco?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Capture Channels Variety of ways a file can be ingested into the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Alfresco Screenshots

Workspace

Control Center

Alfresco Reviews

ADITYA R.

Feature rich, easy to customize,

Likeliness to Recommend

Pros

Josh W.

Content Management Made Easy With Afresco

Likeliness to Recommend

Pros

Helen B.

Secure File Sharing

Likeliness to Recommend

Pros

Feature Ratings

ECM Document Management

Workflow Process Automation

Metadata Management

Mobile

Search

Collaboration

Capture Channels

File Conversion

File Approvals Esignatures

Access Permissions Management

Ediscovery Audit Trail

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support