Hyland Software

Alfresco

Composite Score

8.1 /10

CX Score

8.3 /10

13 Reviews Write a Review

Claim Software

What is Alfresco?

The Alfresco platform delivers comprehensive cloud-native content services. Take a look at some of the key features that make it such a powerful addition to any organization.

Company Details

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Alfresco Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfresco.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfresco?

12% Negative

18% Neutral

70% Positive

Pros

Reliable
Efficient Service
Enables Productivity
Helps Innovate

Feature Ratings

Average 80

Process Management

Business Rules Management

Analytics and Reporting

Collaboration

Process Monitoring and Optimization

Knowledge and Document Management

Deployment

BPM Workflow and Approvals

Mobile

Process Modelling and Design

Form and Report Building

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Alfresco Screenshots

Alfresco Reviews

Willy H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

The platform provide some unique features

Likeliness to Recommend

8 /10

What differentiates Alfresco from other similar products?

Alfresco Enterprise Content Management is being used by the digital teams of our organization. The software is specific to doing certain marketing functions for client-facing platforms, hence it is not used outside of specific departments. It is also used for content management across our site that can be changed and managed in real time.

What is your favorite aspect of this product?

Document storage with metadata Document versioning Document workflow Check-on and Check-out Rest API for integrations Easy customization Fine-grain-level role and permission Vibrant community support

What do you dislike most about this product?

User interface is not intituve Customization of user interface Dependency on partner solution for common use cases like content capturing and imaging (e.g., OCR).

What recommendations would you give to someone considering this product?

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.

Pros

Performance Enhancing
Client's Interest First
Generous Negotitation
Over Delivered

Nilay S.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, but features disappoint me

Likeliness to Recommend

7 /10

What differentiates Alfresco from other similar products?

This software has good technology support. It also can be easily understood by fresh techies

What is your favorite aspect of this product?

My favourite aspect about the product is its user interface

What do you dislike most about this product?

I don't like the features of the product, they are almost similar to the other software which are out there in the market.

What recommendations would you give to someone considering this product?

If you want a great user interface but on the other side can compromise on extra ordinary features then you can try this one out.

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

Cons

Vendor's Interest First

Alfresco

What is Alfresco?

Company Details

Need Assistance?

Alfresco Ratings

83 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Alfresco?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Alfresco Screenshots

Workspace

Control Center

Alfresco Reviews

Willy H.

The platform provide some unique features

Likeliness to Recommend

Pros

Nilay S.

Easy to use, but features disappoint me

Likeliness to Recommend

Pros

Cons

Feature Ratings

Process Management

Business Rules Management

Analytics and Reporting

Collaboration

Process Monitoring and Optimization

Knowledge and Document Management

Deployment

BPM Workflow and Approvals

Mobile

Process Modelling and Design

Form and Report Building

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement