Hyland Software

Alfresco

Composite Score

8.1 /10

CX Score

8.3 /10

13 Reviews Write a Review

Claim Software

What is Alfresco?

The Alfresco platform delivers comprehensive cloud-native content services. Take a look at some of the key features that make it such a powerful addition to any organization.

Company Details

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Alfresco Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfresco.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfresco?

12% Negative

18% Neutral

70% Positive

Pros

Reliable
Efficient Service
Enables Productivity
Helps Innovate

Feature Ratings

Average 80

Process Management

Business Rules Management

Analytics and Reporting

Collaboration

Process Monitoring and Optimization

Knowledge and Document Management

Deployment

BPM Workflow and Approvals

Mobile

Process Modelling and Design

Form and Report Building

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Alfresco Screenshots

Alfresco Reviews

Sahil C.

Role: Finance
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Great Data Management Software

Likeliness to Recommend

9 /10

What differentiates Alfresco from other similar products?

1. Ease of Storing Data 2. I work with a huge data set which includes agreements and papers which are business relevant and very improtants to preserve, Alfresco helps me in managing these data sets very easily 3. No downtime plays a big role

What is your favorite aspect of this product?

1. Different users can customize data differently 2. Help in establishing clear ownership of records 3. Good user interface

What do you dislike most about this product?

1. It has very less filters for searching data sets, as a result searching for different data becomes difficult as it gives a lot of results but not most of them are relevant to the business user 2. Lacks training and good customer support

What recommendations would you give to someone considering this product?

If you are working in an organization which requires lockers of digital data storage then you should definitely use ALfresco as it helps in micro management of data.

Pros

Reliable
Enables Productivity
Inspires Innovation
Caring

Cons

Less Transparent

Jaymie B.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Excellent tool for managing documents.

Likeliness to Recommend

9 /10

What differentiates Alfresco from other similar products?

In my opinion, Alfresco ECM stands out from the competition thanks to its ability to centralize and standardize a wide range of tools that facilitate the design of document-centric workflows and teamwork. When it comes to document management and collaboration, Alfresco is a powerful and comprehensive platform.

What is your favorite aspect of this product?

Alfresco is best end to end document management solution. All data for document can we accessed using noderef and service registry method. Upgrading version ,applying patch all we can do very easily . Alfreso provide solr as search engine which is very fast. Alfresco all expose all it's feature as rest end point and anyone can use it. we can easily provide to folder level permission in it

What do you dislike most about this product?

One aspect of the whole communication tool that might use some work is its user-friendliness. At the moment, the system can only be used by a medium user, and in order to get the document flow right, this is essential. Cmis interaction may at times be a challenge, as the majority of cmis applications, such as cmisSync, are notoriously difficult to connect.

What recommendations would you give to someone considering this product?

This tool comes highly recommended by me due to the fact that it provides a fantastic alternative for managing documents, is entirely web-based, and gives you the peace of mind that your data is kept private.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Ricardo M.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to collaborate and administrate.

Likeliness to Recommend

8 /10

What differentiates Alfresco from other similar products?

Content organization. Multiple file images integration with live site.

What is your favorite aspect of this product?

The creations of directories how allow organize the content.

What do you dislike most about this product?

The navigation thru the platform.

What recommendations would you give to someone considering this product?

A product that is easy to use and with solid capability.

Pros

Efficient Service
Saves Time
Client's Interest First
Generous Negotitation

Alfresco

What is Alfresco?

Company Details

Need Assistance?

Alfresco Ratings

83 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Alfresco?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Alfresco Screenshots

Workspace

Control Center

Alfresco Reviews

Sahil C.

Great Data Management Software

Likeliness to Recommend

Pros

Cons

Jaymie B.

Excellent tool for managing documents.

Likeliness to Recommend

Pros

Ricardo M.

Easy to collaborate and administrate.

Likeliness to Recommend

Pros

Feature Ratings

Process Management

Business Rules Management

Analytics and Reporting

Collaboration

Process Monitoring and Optimization

Knowledge and Document Management

Deployment

BPM Workflow and Approvals

Mobile

Process Modelling and Design

Form and Report Building

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement