Alchemer LLC

Alchemer

Composite Score

7.8 /10

CX Score

7.9 /10

35 Reviews Write a Review

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What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details

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Awards & Recognition

Alchemer won the following awards in the Survey Software category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2022

Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

4% Negative

15% Neutral

81% Positive

Pros

Performance Enhancing
Respectful
Acts with Integrity
Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

Mobile Support

Branching and Logic

Role and User Management

Multi-Media Support

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Voice of the Customer

Score 7.1

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Alchemer Reviews

Andy E.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great capability at a good price point.

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

Alchemer sits at an appealing point on the price / feature landscape. They offer features that more closely match much more expensive competitors, but at a price that is closer to more barebones competitors.

What is your favorite aspect of this product?

I like that it is relatively easy and straightforward to export the results of my surveys in cases where I need to do additional analysis that I can't do directly in Alchemer, and I like that the need for such is relatively rare.

What do you dislike most about this product?

I had a survey years ago that contained important project data. Because of business conditions, I had to downgrade to their free plan. At the time, I was assured that my data would remain intact and would become available to me again once I was able to upgrade to a paid plan. However, when I was able to upgrade, some of my old data was missing or corrupted somehow.

What recommendations would you give to someone considering this product?

If you are looking for a product that offers good value, Alchemer is one you should definitely consider. It offers features normally reserved for much pricier products at a more reasonable cost. There are several ways to view the results of your surveys but if they aren't sufficient, it's easy to export your data for external processing.

Pros

Performance Enhancing
Enables Productivity
Effective Service
Continually Improving Product

Cons

Charges for Enhancements
Vendor's Interest First
Less Friendly Negotiation

Gregory K.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Alchemer has key question types at affordable cost

Likeliness to Recommend

9 /10

What differentiates Alchemer from other similar products?

Alchemer has the key question types that I want for my Market Research business -- conjoint, image heat maps, video dial-testing, and time limits on questions (for exams). Unlike just about every other survey platform, there is no limit on number of respondents on the "small business" plan. There are only a handful of competing software platforms that possess all of those features. QuestionPro was more expensive and caps the number of respondents. Decipher (Forsta) was $2,700 more expensive. Qualtrics was $4,660 more expensive. Additionally, tech support with Alchemer is usually there by phone after less than 5 minutes on hold, and US-based.

What is your favorite aspect of this product?

My clients really like the visual heat map feature. I also like that it's very easy to switch on (and off) recurring tracking studies.

What do you dislike most about this product?

I have made several requests to Alchemer development team, to fix small flaws in the software, or to implement what would be very time-saving features -- but after 3 years, I don't think a single one of these suggestions has been fulfilled with a software update.

What recommendations would you give to someone considering this product?

If you are shopping around, you're going to encounter QuestionPro, Forsta, and Qualtrics. Based on pricing alone, you are probably going to select Alchemer, unless you are a very large organization that needs more "cachet" with the brand selected.

Pros

Enables Productivity
Trustworthy
Efficient Service
Client Friendly Policies

Cons

Slower Product Innovation

Eduardo S.

Role: Operations
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Great Features but UX Feat

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

Robust features

What is your favorite aspect of this product?

Branding capabilities

What do you dislike most about this product?

Usability challenge

What recommendations would you give to someone considering this product?

Question yourself if what you want is intricate enough to sacrifice the learning curve? If not, go with something simpler to work with.

Pros

Saves Time
Efficient Service
Effective Service
Caring

Alchemer

What is Alchemer?

Company Details

Need Assistance?

Awards & Recognition

Alchemer Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Alchemer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Voice of the Customer

Alchemer Reviews

Andy E.

Great capability at a good price point.

Likeliness to Recommend

Pros

Cons

Gregory K.

Alchemer has key question types at affordable cost

Likeliness to Recommend

Pros

Cons

Eduardo S.

Great Features but UX Feat

Likeliness to Recommend

Pros

Most Popular Alchemer Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

Mobile Support

Branching and Logic

Role and User Management

Multi-Media Support

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training