Alchemer LLC

Alchemer

Composite Score

7.8 /10

CX Score

7.9 /10

35 Reviews Write a Review

Claim Software

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details

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Awards & Recognition

Alchemer won the following awards in the Survey Software category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2022

Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

4% Negative

15% Neutral

81% Positive

Pros

Performance Enhancing
Respectful
Acts with Integrity
Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

Mobile Support

Branching and Logic

Role and User Management

Multi-Media Support

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Voice of the Customer

Score 7.1

View Alchemer in this category (opens in a new tab)

Alchemer Reviews

Rebecca K.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

User friendly with an innovative look and feel

Likeliness to Recommend

9 /10

What differentiates Alchemer from other similar products?

The amount of capabilities

What is your favorite aspect of this product?

The look and feel, as well as its capabilities and functionality since my use was a lot more intense than others' uses for it.

What do you dislike most about this product?

Some of the logic didn't exist for really complex logic we had to implement. Just a very niche industry I was in, so most users don't have to worry about that.

What recommendations would you give to someone considering this product?

Take the time to discover its capabilities.

Pros

Enables Productivity
Unique Features
Helps Innovate
Reliable

Jon E.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Alchemer is infinitely useful & flexible.

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

Alchemer's combination of features, quality of features, and support are a winning combination. I have not found another another provider with an abundance of these three characteristics within this vertical. It has proven to be one of most most used and most enjoyed SaaS solutions. We have used Alchemer for internal applicaitons as well as end client programs and have never been disappointed.

What is your favorite aspect of this product?

The flexibility and capability has allowed us to provide solutions where other platforms fall short of the mark.

What do you dislike most about this product?

I would like to see increased stability on the hosting side. Issues do not come up often and when they do they are addressed in a timely fashion. That said, I feel like this is one of the sole areas in which improvement is always welcome.

What recommendations would you give to someone considering this product?

As with any product, you really do need hands on practical exposure to truly vet if it is a good fit with room to grow with you needs. Having a solid process in place for multiuser scenarios is imperative to achieve efficiency as well as to extract maximum value.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Christina B.

Role: Consultant
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2021

Useful & adaptable, but needs better support

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

I'm not sure how it is different from a platform like Qualtrics

What is your favorite aspect of this product?

It is adaptable and offers many different features

What do you dislike most about this product?

It has a steep learning curve and customer service isn't easily accessible

What recommendations would you give to someone considering this product?

Consider first if you have internal IT support who can help you, if needed

Pros

Unique Features
Respectful
Helps Innovate
Reliable

Cons

Less Effective Service
Wastes Time
Security Frustrates

Alchemer

What is Alchemer?

Company Details

Need Assistance?

Awards & Recognition

Alchemer Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Alchemer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Voice of the Customer

Alchemer Reviews

Rebecca K.

User friendly with an innovative look and feel

Likeliness to Recommend

Pros

Jon E.

Alchemer is infinitely useful & flexible.

Likeliness to Recommend

Pros

Christina B.

Useful & adaptable, but needs better support

Likeliness to Recommend

Pros

Cons

Most Popular Alchemer Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

Mobile Support

Branching and Logic

Role and User Management

Multi-Media Support

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training