Airtable Customer Reviews 2024

Airtable

Composite Score

8.9 /10

CX Score

9.3 /10

99 Reviews Write a Review

Claim Software

What is Airtable?

Airtable is a flexible solution that can fit any workflow. Relate data across teams. Create real-time reports and analytics.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Airtable won the following awards in the Business Process Management category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

7 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

5 Top Rated Features

2022

Airtable Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Airtable.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Airtable?

0% Negative

2% Neutral

98% Positive

Pros

Client Friendly Policies
Friendly Negotiation
Reliable
Enables Productivity

Feature Ratings

Average 85

Process Management

Process Simulation and Execution

Collaboration

Process Modelling and Design

Deployment

Knowledge and Document Management

BPM Workflow and Approvals

Process Monitoring and Optimization

Form and Report Building

Business Rules Management

Analytics and Reporting

Vendor Capability Ratings

Average 85

Breadth of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Airtable in this category (opens in a new tab)

Airtable Reviews

Cilia F.

Role: Consultant
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2022

Airtable is the easiest database to use

Likeliness to Recommend

9 /10

What differentiates Airtable from other similar products?

We have been able to have all the database of our customers and all the information of the different departments in one software, because it is so easy to use that we do not need training. Dragging and dropping a cell makes it much faster to use.

What is your favorite aspect of this product?

It has a mobile version that has impressed me, as it has all the functions of the web version, making my work much easier when I am out of the office and need to access the stored information. The fact that it is not just a database, but has project management functions, makes it the perfect tool.

What do you dislike most about this product?

It can get confusing so many cells and boxes on the same screen, so it would be good to redesign the interface to avoid confusion. The customer service is not the fastest or timely, several times we tried to communicate, when we started the installation and we did not succeed.

What recommendations would you give to someone considering this product?

A tool that is very easy to use and that will serve all departments of the company, because it has a large storage and capacity for the different databases of all areas of the company. I highly recommend it, because it has made my work team aligned to the objectives set.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Bryan M.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Great for organizing data without custom code

Likeliness to Recommend

8 /10

What differentiates Airtable from other similar products?

Airtable takes simple spreadsheets and turns them into powerful databases for your company. It is easy for anyone to use and organize data.

What is your favorite aspect of this product?

Airtable is a great place for data when it doesn't yet make sense to build a custom software solution yet.

What do you dislike most about this product?

The costs per seat are very high and ultimately the reason we're switching to an alternative tool.

What recommendations would you give to someone considering this product?

If you don't anticipate needing many seats, or Airtable has a critical value to your business, it is great software. However, if it isn't necessary for your business then there are more affordable competitors out there.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sanudi G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Best user friendly task management platform

Likeliness to Recommend

10 /10

What differentiates Airtable from other similar products?

Ability to record things with the help of zapier. Ability to easily visually analyse those data and information

What is your favorite aspect of this product?

I love the color coded options, and the ability to move records easily.

What do you dislike most about this product?

The whole user interface sort of look stacked. wish it was a little more organized space-wise

What recommendations would you give to someone considering this product?

Highly recommended! If you are looking a way to enhance your productivity by task wise or business process wise - Airtable is the BEST solution for you!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Airtable

What is Airtable?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Airtable Ratings

89 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Airtable?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Airtable Reviews

Cilia F.

Airtable is the easiest database to use

Likeliness to Recommend

Pros

Bryan M.

Great for organizing data without custom code

Likeliness to Recommend

Pros

Sanudi G.

Best user friendly task management platform

Likeliness to Recommend

Pros

Most Popular Airtable Comparisons

CMW Platform

Oracle Business Process Management

SAP Business Workflow

Pega BPM

Kissflow

Nintex Workflow Automation

Feature Ratings

Process Management

Process Simulation and Execution

Collaboration

Process Modelling and Design

Deployment

Knowledge and Document Management

BPM Workflow and Approvals

Process Monitoring and Optimization

Form and Report Building

Business Rules Management

Analytics and Reporting

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support