Agile CRM Customer Reviews 2024

Agile CRM

Composite Score

7.5 /10

CX Score

7.6 /10

23 Reviews Write a Review

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What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Small Business category

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7 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

6% Negative

7% Neutral

87% Positive

Pros

Reliable
Performance Enhancing
Helps Innovate
Continually Improving Product

Feature Ratings

Average 83

Customer Service Management

Collaboration

Analytics and Reporting

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Marketing Management

Sales Management

Mobile

Account and Contact Management

Activity and Workflow Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Midmarket

Score 7.7

View Agile CRM in this category (opens in a new tab)

Agile CRM Reviews

Jonathan P.

Role: Information Technology
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Agile CRM is a Great First Step into the CRM World

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

I think that Hubspot it´s one of the best for CRM and it´s used by large companies, but the "free version" had few tools compared to Agile CRM. Right now we need more free tools and grow with companies that are also growing.

What is your favorite aspect of this product?

Easily set up automated campaigns and tag in new subscribers any time. Track and identify your prospects with ease.

What do you dislike most about this product?

Customer support isn’t great. Getting ahold of a live person is near impossible. The good news is that the platform is straight forward to work with.

What recommendations would you give to someone considering this product?

better pricing options.

Pros

Client's Interest First
Helps Innovate
Continually Improving Product
Reliable

Olga K.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

I recommend Agile CRM for companies

Likeliness to Recommend

8 /10

What differentiates Agile CRM from other similar products?

Agile CRM centralizes real-time customer data, making it easily accessible and actionable across all teams. Full phone integration as well as marketing support for sending email newsletters, social campaigns and SMS texts. Agile CRM automates web interaction with customer-aware messages, pop-ups, offers, surveys and registration forms.

What is your favorite aspect of this product?

First of all, I would like to state that this software is an software that combines sales, marketing and service automation. As CRM systems advance, it's particularly notable for web analytics, which can help you ditch third-party apps. It also offers helpdesk functionality that goes a long way in keeping all your customer connections under one roof to ensure a consistent experience.

What do you dislike most about this product?

In my opinion the software is quite nice, simple and so smart. Agile CRM has rich analytics and reporting features to monitor business performance. Modern features and integrations, easy implementation, and great support for small and growing businesses at an affordable price. Mobile-ready, fast and easy-to-use cloud-based SaaS service.

What recommendations would you give to someone considering this product?

Agile CRM provides a turnkey, easy-to-use solution to overcome inefficiencies and technical challenges in seamlessly integrating sales, marketing, and service efforts, and includes integrations with over 60 leading third-party applications.

Pros

Reliable
Unique Features
Saves Time
Friendly Negotiation

Cons

Less Productive
Vendor Friendly Policies
Less Transparent

Jonathan P.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Plenty of features at our disposal great to use.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

It's very simple to learn and follow

What is your favorite aspect of this product?

The flow of what things fall into place.

What do you dislike most about this product?

Nothing so far as I am still at the learning stage. It's been a month.

What recommendations would you give to someone considering this product?

Go for it. I am new to Agile CRM and loving the experience so far.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agile CRM

What is Agile CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

Agile CRM Ratings

81 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Midmarket

Agile CRM Reviews

Jonathan P.

Agile CRM is a Great First Step into the CRM World

Likeliness to Recommend

Pros

Olga K.

I recommend Agile CRM for companies

Likeliness to Recommend

Pros

Cons

Jonathan P.

Plenty of features at our disposal great to use.

Likeliness to Recommend

Pros

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Feature Ratings

Customer Service Management

Collaboration

Analytics and Reporting

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Marketing Management

Sales Management

Mobile

Account and Contact Management

Activity and Workflow Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training