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Agile CRM Logo
Agile CRM

Agile CRM

Composite Score
7.9 /10
CX Score
8.1 /10
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Category
Agile CRM
7.9 /10

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

Company Details

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Small Business category

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Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

4% Negative
6% Neutral
90% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Customer Service Management

90

Collaboration

87

Analytics and Reporting

86

Lead Management

85

Mobile

84

Quote Contract and Proposal

84

Telephony and Call Center Management

83

Sales Management

83

Marketing Management

81

Account and Contact Management

81

Activity and Workflow Management

79

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

86

Quality of Features

84

Ease of IT Administration

83

Ease of Implementation

83

Ease of Data Integration

83

Breadth of Features

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

81

Business Value Created

79

Availability and Quality of Training

76

Agile CRM Reviews

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Agile CRM is the best CRM.

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Joel O.

  • Role: Consultant
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Like The Name Suggests, Agile Is Ruged And Robust.

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

The world-class security it offers sensitive data.

What is your favorite aspect of this product?

The ease of access from anywhere is remarkable.

What do you dislike most about this product?

The learning curve is a bit steep and demanding.

What recommendations would you give to someone considering this product?

It is worth every dollar spent

Pros

  • Reliable
  • Enables Productivity
  • Client Friendly Policies
  • Includes Product Enhancements

Mandy C.

  • Role: Finance
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Outstanding platform for engaging customers

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Agile CRM offers cloud based services that accelerates performance in customer engagement journey which is not common in most CRM products.

What is your favorite aspect of this product?

Our sales and marketing infrastructure has grown very fast since we deployed Agile CRM. It was easy to integrate it with our applications and streamline workflows. It automates sales and effectively collects insights from customers so that we can study their behavior and act on decision making.

What do you dislike most about this product?

It has done a good job since I started interacting with it. Our insurance company has attracted many customers due to productive interactions.

What recommendations would you give to someone considering this product?

Agile CRM has contributed highly in enhancing our company meets international standards and has improved service delivery. We have won many potential customers through thorough engagement and automated marketing.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Saves Time

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