Agile CRM Customer Reviews 2024

Agile CRM

Composite Score

7.5 /10

CX Score

7.6 /10

23 Reviews Write a Review

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What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Small Business category

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7 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

7 Top Rated Capabilities

7 Top Rated Features

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

6% Negative

7% Neutral

87% Positive

Pros

Reliable
Performance Enhancing
Helps Innovate
Continually Improving Product

Feature Ratings

Average 83

Customer Service Management

Collaboration

Analytics and Reporting

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Marketing Management

Sales Management

Mobile

Account and Contact Management

Activity and Workflow Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Midmarket

Score 7.7

View Agile CRM in this category (opens in a new tab)

Agile CRM Reviews

Joel O.

Role: Consultant
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Like The Name Suggests, Agile Is Ruged And Robust.

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

The world-class security it offers sensitive data.

What is your favorite aspect of this product?

The ease of access from anywhere is remarkable.

What do you dislike most about this product?

The learning curve is a bit steep and demanding.

What recommendations would you give to someone considering this product?

It is worth every dollar spent

Pros

Reliable
Enables Productivity
Client Friendly Policies
Includes Product Enhancements

Mandy C.

Role: Finance
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Outstanding platform for engaging customers

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Agile CRM offers cloud based services that accelerates performance in customer engagement journey which is not common in most CRM products.

What is your favorite aspect of this product?

Our sales and marketing infrastructure has grown very fast since we deployed Agile CRM. It was easy to integrate it with our applications and streamline workflows. It automates sales and effectively collects insights from customers so that we can study their behavior and act on decision making.

What do you dislike most about this product?

It has done a good job since I started interacting with it. Our insurance company has attracted many customers due to productive interactions.

What recommendations would you give to someone considering this product?

Agile CRM has contributed highly in enhancing our company meets international standards and has improved service delivery. We have won many potential customers through thorough engagement and automated marketing.

Pros

Performance Enhancing
Inspires Innovation
Caring
Saves Time

Austin Emma G.

Role: Consultant
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Automates the process of lead management.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Agile CRM is the finest application in controlling and automating the project from its beginning to end. This tool helps to empower the business relations within its strong and solid strategies. Hence, people rely on this application for its excellent business promotion ideas. This software helps to accomplish the pipeline projects with an awesome approach. The software is amazing in promoting the business contacts by providing the client’s dashboard for proper comprehension. There is nothing that is impossible for this application.

What is your favorite aspect of this product?

It is one of the best applications for customer management and it provides all the unique features for customer relation management. It gives all things according to our needs. It has one main advantage that it is available for contact management. It gives all the details of the clients which is very effective for business automation.

What do you dislike most about this product?

I can't find any major issue while working with Agile CRM.

What recommendations would you give to someone considering this product?

Agile CRM application utilized for the best CRM features and it helps me to manage and do all the things that are applicable and useful for customer relationship management. Contact management is commonly amazing it is not hard to work with contacts and to sort and channel out them from various perspectives. The natural component is an important part which is a ton of need in such utilization. It is amazingly easy to manage and customers or clients' nuances, permitting all the opportunity to work with basic and with comfort also.

Pros

Acts with Integrity
Helps Innovate
Efficient Service
Inspires Innovation

Cons

Less Productive
Charges for Enhancements
Leverages Incumbent Status

Agile CRM

What is Agile CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

Agile CRM Ratings

81 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Midmarket

Agile CRM Reviews

Joel O.

Like The Name Suggests, Agile Is Ruged And Robust.

Likeliness to Recommend

Pros

Mandy C.

Outstanding platform for engaging customers

Likeliness to Recommend

Pros

Austin Emma G.

Automates the process of lead management.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Customer Service Management

Collaboration

Analytics and Reporting

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Marketing Management

Sales Management

Mobile

Account and Contact Management

Activity and Workflow Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training