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Agile CRM Logo
Agile CRM

Agile CRM

Composite Score
7.9 /10
CX Score
8.1 /10
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Category
Agile CRM
7.9 /10

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Small Business category

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Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

4% Negative
6% Neutral
90% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 84

Customer Service Management

90

Collaboration

87

Analytics and Reporting

86

Lead Management

85

Mobile

84

Quote Contract and Proposal

84

Telephony and Call Center Management

83

Sales Management

83

Marketing Management

81

Account and Contact Management

81

Activity and Workflow Management

79

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

86

Quality of Features

84

Ease of IT Administration

83

Ease of Implementation

83

Ease of Data Integration

83

Breadth of Features

82

Ease of Customization

82

Usability and Intuitiveness

81

Vendor Support

81

Business Value Created

79

Availability and Quality of Training

76

Agile CRM Reviews

Martin M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Great tool on Contacts Management.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Nice and reliable customer services management system.

What is your favorite aspect of this product?

Analytics and the tool reports are quite productive.

What do you dislike most about this product?

I dislike nothing on this easy platform.

What recommendations would you give to someone considering this product?

Sales management. easy to manage leads, collaboration and easy to report on various sales operastions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeniffer E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

The CRM functionality on the Tool is the perfect.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Effective CRM services provided to the users by this software.

What is your favorite aspect of this product?

Amazing easy features with various functionalities and easy to the new user to catch up.

What do you dislike most about this product?

No dislike for the software, The implementation does not require IT expert.

What recommendations would you give to someone considering this product?

The tool is a major CRM solution provider and through its easy dashboard and stable features, Agile CRM can effective change the sales production to the next level,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gloria P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to use CRM solution

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

Wed chose to use Agile CRM for its amazing customer service and value. They offer greater value compared to other CRM we have used before. It is quite powerful and easy to use. The price is right and the system does all we require it to. It is a User-friendly CRM with lots of automation features and an amazing framework.

What is your favorite aspect of this product?

It is the best CRM i have used so far. Our sales team can close more deals by interacting with contacts and keeps engaging them often. I love that the price is reasonable and that it is a comprehensive system. It integrates with many other programs and i specifically love the integration with IMAP. Agile CRM has great customer service that walked me through the problem i was facing and guided me with instructions links n how to solve it.

What do you dislike most about this product?

More details to be added to the tutorial videos to help new users understand more.

What recommendations would you give to someone considering this product?

I recommend using Agile CRM for its ease of use and the many integrations it offers that connect effortlessly without lag. The customer service is quite responsive and car about ll their clients.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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