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Agile CRM Logo
Agile CRM

Agile CRM

Composite Score
8.0 /10
CX Score
8.3 /10
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Category
Agile CRM
8.0 /10

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

Company Details

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Midmarket category

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Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
89%
Conflict Resolution:
91%
Strategy & Innovation:
92%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

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3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Feature Ratings

Average 85

Customer Service Management

89

Analytics and Reporting

88

Lead Management

87

Collaboration

86

Mobile

86

Telephony and Call Center Management

85

Sales Management

85

Activity and Workflow Management

84

Quote Contract and Proposal

82

Marketing Management

80

Account and Contact Management

79

Vendor Capability Ratings

Average 83

Ease of IT Administration

86

Quality of Features

86

Product Strategy and Rate of Improvement

86

Ease of Implementation

84

Vendor Support

83

Breadth of Features

83

Ease of Customization

83

Usability and Intuitiveness

82

Ease of Data Integration

82

Availability and Quality of Training

82

Business Value Created

80

Agile CRM Reviews

Imon S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Bring agility in sales & marketing with Agile CRM

Likeliness to Recommend

8 /10

What differentiates Agile CRM from other similar products?

One of the best CRMs to cater to the sales and marketing need of small, micro and medium sized businesses as the configurations of the CRM are well suited to the CRM requirements of small businesses. The Agile CRM works 24/7 without any lag and their tech and business team is always very supportive and readily available for resolution of any issue or queries posted in real time. The automation aspect and integration of the CRM with other dashboard is quite extraordinary and exemplary. One of the most cost effective CRM available for small and marginal businesses in current times.

What is your favorite aspect of this product?

The marketing automation is quite noticeable which helps in start to end automation of generating sales and marketing leads and accelerate business activities in routine. It manages all contact data in unified manner in one place with tracking of leads in continuous manner with complete transparency. The reporting dashboard is great and analytics is also fetched real time that helps in digging down better insights for better decision making

What do you dislike most about this product?

No issues found as such in working or functionality

What recommendations would you give to someone considering this product?

Please explore trial version of the CRM and explore and research all the functionalities and features properly and then only make the final buying decision

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Caring

Naman S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Sales and Marketing automation in affordable way !

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

One of the leading and most talked about Cloud based CRM for organizations to automate and streamlined their business leads and brings structuring in data management start to end. Managing multiple clients and customers through a single window is easily possible and workable with Agile. It is easily deployed in any business environment and accustom its working flow as per client requirement immediately without much hustle. It is affordable and comes in various pricing modules for better fitment. Its deployment in google and Amazon cloud is amazing

What is your favorite aspect of this product?

The operational efficiency is measurable and comes around 95% with high accuracy. Now, we have more generation of sales and marketing leads with better conversion till end unlike earlier times. Our revenue is enhanced by almost 23% with increased visibility and better control on data. Managing different and complex projects and portfolios is seamless with Agile owing to customizable features and functionalities in built into the CRM. It is easily integrated with any other device and server without any trouble.

What do you dislike most about this product?

Its been almost 3 years now and we have not faced any major bug in the functioning of Agile CRM. Sometimes, the server undergoes repair and maintenance on weekends and work flow gets affected a bit but otherwise the performance efficacy of the software is excellent and worth using. We are actively collaborating with their leadership team to improve upon the exiting builds and make it more customizable

What recommendations would you give to someone considering this product?

I would highly recommend all CRM users to go and test the automation and project management features and compare the software with other market alternatives on all points. Go for its trial version and go for final buy basis the fitment of the same in your business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vijay S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Affordable, all-in-one CRM with great automation.

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Agile CRM stands out from competitors by offering an all-in-one solution that integrates sales, marketing automation, and customer service in a single platform. It provides affordable pricing, built-in marketing automation, helpdesk features, gamification for sales teams, and drag-and-drop workflow automation. Additionally, it supports extensive integrations with tools like G Suite, Slack, and Shopify, making it a cost-effective and versatile choice for small to mid-sized businesses.

What is your favorite aspect of this product?

One of the best aspects of Agile CRM is its all-in-one functionality, which seamlessly integrates sales, marketing automation, and customer support into a single platform. This eliminates the need for multiple tools, streamlining operations and improving efficiency. Its affordable pricing, easy-to-use interface, and drag-and-drop automation make it an excellent choice for small and mid-sized businesses. Additionally, its extensive integrations with platforms like G Suite, Slack, and Shopify enhance its versatility, allowing businesses to scale without complexity.

What do you dislike most about this product?

One of the main drawbacks of Agile CRM is its limited customer support, especially for free and lower-tier plans, where response times can be slow. Additionally, the user interface can feel outdated and less intuitive compared to competitors like HubSpot or Salesforce. Some users also experience occasional bugs and performance issues, particularly with email automation and third-party integrations. Lastly, while Agile CRM offers many features, its advanced customization options are somewhat limited, which may be a challenge for businesses with complex workflows.

What recommendations would you give to someone considering this product?

Start with the free plan: If you're unsure about committing, the free plan offers great basic functionality for small teams and startups. Test the features like email marketing, automation, and lead management before upgrading. Take advantage of the integrations: Agile CRM supports a wide range of integrations (e.g., G Suite, Shopify, WordPress). Ensure that the tools you're already using are compatible to make the transition seamless.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

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