Agile CRM Customer Reviews 2024

Agile CRM

Composite Score

7.7 /10

CX Score

7.9 /10

34 Reviews Write a Review

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What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Midmarket category

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7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

4% Negative

5% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 84

Customer Service Management

Lead Management

Analytics and Reporting

Sales Management

Quote Contract and Proposal

Marketing Management

Telephony and Call Center Management

Collaboration

Mobile

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Breadth of Features

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Small Business

Score 7.5

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Agile CRM Reviews

Chioma J.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

An Innovative Tool for Business Growth

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

It stands out for its affordability, extensive automation features, and integrations with tools like Google Calendar, Shopify, and Stripe, making it ideal for small and medium-sized businesses.

What is your favorite aspect of this product?

This CRM's drag-and-drop automation is the main reason I enjoy it, and functions like social media marketing, appointment scheduling, and telephony are top notch. Collaboration is also improved by its one dashboard for consumer data.

What do you dislike most about this product?

For more advanced tasks like managing integrations or developing intricate campaigns, I find the interface difficult to use. Customer support responsiveness can also be inconsistent.

What recommendations would you give to someone considering this product?

Agile CRM is a good fit for small to medium businesses starting with CRM tools. Opt for the free plan to explore its features and scale to paid versions as your business grows. Ensure your team utilizes available training materials to make the most of its capabilities.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Anant J.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Must try AgeileCRM!

Likeliness to Recommend

8 /10

What differentiates Agile CRM from other similar products?

The free tier is awesome for new age startups. This is what the new age startups need

What is your favorite aspect of this product?

Free usage for small businesses

What do you dislike most about this product?

Nothing much to dislike in it

What recommendations would you give to someone considering this product?

Awesome for new and small businesses

Pros

Helps Innovate
Trustworthy
Caring
Saves Time

Naman S.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Sales and Marketing automation in affordable way !

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

One of the leading and most talked about Cloud based CRM for organizations to automate and streamlined their business leads and brings structuring in data management start to end. Managing multiple clients and customers through a single window is easily possible and workable with Agile. It is easily deployed in any business environment and accustom its working flow as per client requirement immediately without much hustle. It is affordable and comes in various pricing modules for better fitment. Its deployment in google and Amazon cloud is amazing

What is your favorite aspect of this product?

The operational efficiency is measurable and comes around 95% with high accuracy. Now, we have more generation of sales and marketing leads with better conversion till end unlike earlier times. Our revenue is enhanced by almost 23% with increased visibility and better control on data. Managing different and complex projects and portfolios is seamless with Agile owing to customizable features and functionalities in built into the CRM. It is easily integrated with any other device and server without any trouble.

What do you dislike most about this product?

Its been almost 3 years now and we have not faced any major bug in the functioning of Agile CRM. Sometimes, the server undergoes repair and maintenance on weekends and work flow gets affected a bit but otherwise the performance efficacy of the software is excellent and worth using. We are actively collaborating with their leadership team to improve upon the exiting builds and make it more customizable

What recommendations would you give to someone considering this product?

I would highly recommend all CRM users to go and test the automation and project management features and compare the software with other market alternatives on all points. Go for its trial version and go for final buy basis the fitment of the same in your business

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agile CRM

What is Agile CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Agile CRM Ratings

84 Likeliness to Recommend

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Small Business

Agile CRM Reviews

Chioma J.

An Innovative Tool for Business Growth

Likeliness to Recommend

Pros

Anant J.

Must try AgeileCRM!

Likeliness to Recommend

Pros

Naman S.

Sales and Marketing automation in affordable way !

Likeliness to Recommend

Pros

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Feature Ratings

Customer Service Management

Lead Management

Analytics and Reporting

Sales Management

Quote Contract and Proposal

Marketing Management

Telephony and Call Center Management

Collaboration

Mobile

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Breadth of Features

Availability and Quality of Training