What is ADP TotalSource?
From easy recruiting tools to world-class, cost-effective benefits — plus great payroll and HR — ADP TotalSource® helps you accomplish more, faster. And you're supported by ADP experts through every decision and every question.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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79 Likeliness to Recommend
1
Since last award
91 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ADP TotalSource?
Pros
- Security Protects
- Trustworthy
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Self Service Portal
Regulatory Compliance
Payroll Integration
Contributions and Payment Tracking
Claims Management
Provider Management
User and Enrollment Management
Archiving and Reporting
Benefits Administration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
ADP TotalSource Reviews
Jes H.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2021
easy to use as an end user
Likeliness to Recommend
What differentiates ADP TotalSource from other similar products?
Friendly and easy to use interface
What is your favorite aspect of this product?
Simple and not complex
What do you dislike most about this product?
Nothing that stood out.
What recommendations would you give to someone considering this product?
Well known brand for payroll administration
Pros
- Efficient Service
- Effective Service
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Katrina M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2021
Easy to website but slightly outdated.
Likeliness to Recommend
What differentiates ADP TotalSource from other similar products?
It has been around for years so has the familiarity and reputation which is reassuring when seeing your personal information loaded into it.
What is your favorite aspect of this product?
How easy it is to use and look through.
What do you dislike most about this product?
It is a bit old fashioned and needs more options, such as a section to not only view your paycheck but to see your PTO, etc. and how much you have left for the year.
What recommendations would you give to someone considering this product?
To make it a bit more modern, perhaps with bigger font, more colors, etc.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Caring
- Wastes Time
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2020
This product is great.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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