ADP TotalSource Logo
ADP TotalSource Logo
ADP

ADP TotalSource

Composite Score
7.2 /10
CX Score
7.2 /10
Category
ADP TotalSource
7.2 /10

What is ADP TotalSource?

From easy recruiting tools to world-class, cost-effective benefits — plus great payroll and HR — ADP TotalSource® helps you accomplish more, faster. And you're supported by ADP experts through every decision and every question.

Company Details


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Awards & Recognition

ADP TotalSource won the following awards in the Benefits Administration category

ADP TotalSource Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP TotalSource.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

91 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP TotalSource?

7% Negative
17% Neutral
76% Positive

Pros

  • Security Protects
  • Trustworthy
  • Fair
  • Reliable

Feature Ratings

Average 80

Self Service Portal

85

Regulatory Compliance

83

Payroll Integration

82

Contributions and Payment Tracking

79

Claims Management

78

Provider Management

78

User and Enrollment Management

77

Archiving and Reporting

77

Benefits Administration

76

Vendor Capability Ratings

Average 75

Business Value Created

79

Ease of Implementation

79

Usability and Intuitiveness

78

Ease of IT Administration

77

Quality of Features

76

Breadth of Features

76

Ease of Data Integration

74

Product Strategy and Rate of Improvement

74

Availability and Quality of Training

73

Vendor Support

71

Ease of Customization

69

ADP TotalSource Reviews

Jes H.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

easy to use as an end user

Likeliness to Recommend

7 /10

What differentiates ADP TotalSource from other similar products?

Friendly and easy to use interface

What is your favorite aspect of this product?

Simple and not complex

What do you dislike most about this product?

Nothing that stood out.

What recommendations would you give to someone considering this product?

Well known brand for payroll administration

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

Katrina M.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to website but slightly outdated.

Likeliness to Recommend

7 /10

What differentiates ADP TotalSource from other similar products?

It has been around for years so has the familiarity and reputation which is reassuring when seeing your personal information loaded into it.

What is your favorite aspect of this product?

How easy it is to use and look through.

What do you dislike most about this product?

It is a bit old fashioned and needs more options, such as a section to not only view your paycheck but to see your PTO, etc. and how much you have left for the year.

What recommendations would you give to someone considering this product?

To make it a bit more modern, perhaps with bigger font, more colors, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Caring
  • Wastes Time
  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

This product is great.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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