Adobe InDesign Logo Award Winner Product Badge
Adobe InDesign Logo Award Winner Product Badge
Adobe Systems

Adobe InDesign

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Adobe InDesign
8.7 /10

What is Adobe InDesign?

Adobe InDesign is the industry-leading layout and page design software for print and digital media. Create beautiful graphic designs with typography from the world’s top foundries and imagery from Adobe Stock. Quickly share content and feedback in PDF. Easily manage production with Adobe Experience Manager. InDesign has everything you need to create and publish books, digital magazines, eBooks, posters, interactive PDFs, and more.

Company Details


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Awards & Recognition

Adobe InDesign won the following awards in the Desktop Publishing category

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Adobe InDesign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe InDesign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe InDesign?

0% Negative
5% Neutral
95% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Layout Editing

86

Text Editing

86

Templates

84

Data Visualization

82

Drag and Drop Design

82

Graphics Editing

79

Collaboration

78

Asset Hub

78

Social Media Integration

74

Vendor Capability Ratings

Average 80

Quality of Features

86

Breadth of Features

84

Business Value Created

83

Ease of Implementation

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

78

Ease of Customization

77

Usability and Intuitiveness

77

Ease of Data Integration

77

Ease of IT Administration

77

Vendor Support

75

Adobe InDesign Reviews

Greg L.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great workflow

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

The quality of a 300DPI export compared to other products...

What is your favorite aspect of this product?

Image quality

What do you dislike most about this product?

Some clumsy UI aspects

What recommendations would you give to someone considering this product?

Use the free trial it will hook you.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Transparent

Tessa K.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Expensive, but worth it

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

Adobe Indesign sets the gold standard for design software. It is widely used and so makes my job easier when collaborating on projects. The software is regularly updated with new features which makes using it very enjoyable. The pricing could be better but customer service has always assisted in times of financial crisis to work out discounts to help out, particularly during the global pandemic. Tech support could use some improvement though - they don't always solve issues when you contact them, so I often leave a call with unresolved glitches.

What is your favorite aspect of this product?

I mostly love the familiarity of the product. I have used it for years and they have managed to stay at the top of the market which is so important because you have no issues with the app becoming defunct or losing relevance. It is easy to use and reliable.

What do you dislike most about this product?

Sometimes new updates lag behind on Mac OS updates but it isn't a major issue for me personally since I tend to hang back on OS updates mostly, to ensure I don't get any issues.

What recommendations would you give to someone considering this product?

Adobe indesign is the most used of the layout software options out there, so it is a safe bet, making it better than cheaper competitors. Subscribe in a bundle with the whole suite to save money.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Effective Service
  • Wastes Time

Khevin C.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Creating and customizing professional magazines

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

I have used various text and images editing softwares separately in the past but few were as complete as Adobe InDesign: the layout, grids and guides features are perfect when it comes to designing the layout of our retail magazine. Everything can be done right away within Adobe InDesign.

What is your favorite aspect of this product?

It retains the high quality of the images and texts within it's workspace and can scale seamlessly. UX color can be customized as required from the available options. Adobe InDesign does not take excessive compute resources.

What do you dislike most about this product?

The pricing: nowadays to acquire Adobe InDesign, you have to subscribe to the Creative Cloud monthly plan. While the tools are pretty useful, you are not getting value for money, if you are only using Adobe InDesign.

What recommendations would you give to someone considering this product?

If you are looking for the perfect and precise layout for your print and digital publishing projects, Adobe InDesign the the best solution available on the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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