Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.5 /10

210 Reviews Write a Review

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What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative

10% Neutral

86% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 77

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 8.3

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Aditya Y.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Adobe Commerce is a gartner leader for E-Commerce

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Product Ownership, Unlimited Customisation, control of source code

What is your favorite aspect of this product?

Adobe’s backing and vision

What do you dislike most about this product?

Increasing costs

What recommendations would you give to someone considering this product?

Choose the right version and always keep the software and modules upto date

Pros

Saves Time
Respectful
Generous Negotitation
Transparent

Brian M.

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Very customisable, but can be complicated

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Customisation, 3rd party support is everywhere

What is your favorite aspect of this product?

Familiarity for business and customers

What do you dislike most about this product?

Some basic features are poor such as product and catalog management

What recommendations would you give to someone considering this product?

Check that it suits your business, if you just want basic e-commerce then Shopify or others may be better

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Younss A.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Amazing open-source e-commerce tool.

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce (previously Magento Commerce) provides a plethora of customization possibilities, allowing businesses to personalize their online storefronts to their individual needs and brand identity. Developers can use a modular design to construct custom themes, templates, and extensions, allowing for the smooth integration of unique functionality. This adaptability enables businesses to stay ahead of their competitors and provide clients with a personalized shopping experience, resulting in improved customer satisfaction and higher conversion rates. Furthermore, the open-source nature of the platform encourages an active community.

What is your favorite aspect of this product?

One of Adobe Commerce’s distinguishing features is its capacity to handle large volumes of product data and website traffic with remarkable performance. The platform is built to scale easily, allowing internet businesses to grow, whether they are small startups or major enterprise-level ventures. Adobe Commerce offers fast loading times and responsive user experiences even during peak shopping seasons by employing sophisticated caching mechanisms, database optimization techniques, and scalable infrastructure. This scalability not only improves customer happiness but also allows firms to expand without fear of technical limitations.

What do you dislike most about this product?

Adobe Commerce can be difficult to use, particularly for users with little technical knowledge or familiarity with e-commerce systems. Setting up and operating the system may necessitate a learning curve due to the numerous configurations, extensions, and customization options available. This intricacy may provide difficulties for small firms or individuals who find it difficult or time-consuming to grasp the platform’s full possibilities.

What recommendations would you give to someone considering this product?

Adobe Commerce’s strongest advantages are its scalability and flexibility. It provides a flexible foundation for creating distinct and personalized online stores and caters to enterprises of all sizes. The advantages of using Adobe Commerce include its extensive feature set, easy integration with other Adobe products, comprehensive analytics and reporting tools, and a variety of design and branding options. To assist users in effectively utilizing the platform, it also provides extensive documentation, training materials, and a welcoming community. Recommended.

Pros

Efficient Service
Continually Improving Product
Reliable
Performance Enhancing

Adobe Commerce

Software Claimed

What is Adobe Commerce?

Company Details

Book a Free Demo Today!

Adobe Commerce Ratings

81 Likeliness to Recommend

95 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Aditya Y.

Adobe Commerce is a gartner leader for E-Commerce

Likeliness to Recommend

Pros

Brian M.

Very customisable, but can be complicated

Likeliness to Recommend

Pros

Younss A.

Amazing open-source e-commerce tool.

Likeliness to Recommend

Pros

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

2
Since last award

Feature Ratings

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training