Adobe Commerce Logo
Adobe Commerce Logo
Adobe Systems

Adobe Commerce

Composite Score
8.2 /10
CX Score
8.4 /10
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Software Claimed
Category
Adobe Commerce
8.2 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
85%
Negotiation and Contract:
75%
Conflict Resolution:
82%
Strategy & Innovation:
81%
Service Experience:
84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

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7% Negative
10% Neutral
83% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 77

Content Management

79

Catalog Management

79

Payment Processing

79

Order Portal

79

Order Management

79

Reporting and Analytics

77

Integrated Search

76

Content Localization

75

Retargeting Capabilities

75

Microsite Management

74

Predictive Recommendations

71

Vendor Capability Ratings

Average 76

Breadth of Features

80

Quality of Features

80

Ease of Data Integration

78

Business Value Created

77

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

76

Ease of Implementation

75

Ease of IT Administration

75

Ease of Customization

75

Vendor Support

74

Availability and Quality of Training

74

Adobe Commerce Reviews

Younss A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing open-source e-commerce tool.

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce (previously Magento Commerce) provides a plethora of customization possibilities, allowing businesses to personalize their online storefronts to their individual needs and brand identity. Developers can use a modular design to construct custom themes, templates, and extensions, allowing for the smooth integration of unique functionality. This adaptability enables businesses to stay ahead of their competitors and provide clients with a personalized shopping experience, resulting in improved customer satisfaction and higher conversion rates. Furthermore, the open-source nature of the platform encourages an active community.

What is your favorite aspect of this product?

One of Adobe Commerce’s distinguishing features is its capacity to handle large volumes of product data and website traffic with remarkable performance. The platform is built to scale easily, allowing internet businesses to grow, whether they are small startups or major enterprise-level ventures. Adobe Commerce offers fast loading times and responsive user experiences even during peak shopping seasons by employing sophisticated caching mechanisms, database optimization techniques, and scalable infrastructure. This scalability not only improves customer happiness but also allows firms to expand without fear of technical limitations.

What do you dislike most about this product?

Adobe Commerce can be difficult to use, particularly for users with little technical knowledge or familiarity with e-commerce systems. Setting up and operating the system may necessitate a learning curve due to the numerous configurations, extensions, and customization options available. This intricacy may provide difficulties for small firms or individuals who find it difficult or time-consuming to grasp the platform’s full possibilities.

What recommendations would you give to someone considering this product?

Adobe Commerce’s strongest advantages are its scalability and flexibility. It provides a flexible foundation for creating distinct and personalized online stores and caters to enterprises of all sizes. The advantages of using Adobe Commerce include its extensive feature set, easy integration with other Adobe products, comprehensive analytics and reporting tools, and a variety of design and branding options. To assist users in effectively utilizing the platform, it also provides extensive documentation, training materials, and a welcoming community. Recommended.

Pros

  • Efficient Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Milind S.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Highly customizable and feature rich

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

Feature rich, ease of customization, community support

What is your favorite aspect of this product?

Ease of customization

What do you dislike most about this product?

Performance issues

What recommendations would you give to someone considering this product?

Good ecommerce engine to start with.

Pros

  • Unique Features
  • Effective Service
  • Transparent
  • Security Protects

Cons

  • Less Performance Enhancing
  • Less Reliable
  • Less Efficient Service

Daniel G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Great product but expensive, needs to renovate,

Likeliness to Recommend

6 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce is still the robust solution worldwide. They have the largest specialist between the agencies and people love the solution. For me is the leader in the market, but sometimes it gets too expensive for some clients. Also, the support is really bad.

What is your favorite aspect of this product?

The technology behind is top.

What do you dislike most about this product?

They have a very bad support.

What recommendations would you give to someone considering this product?

Do you have good Devs inside your team ? Sometimes you will go by your own bying Adobe, but if you have a good team for sure you will enjoy the solution.

Pros

  • Security Protects
  • Reliable
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Less Effective Service
  • Less Respectful
  • Less Fair

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